Assistant Manager

  • Overland Park, KS
  • Full-time

Company Description

Our Mission

We help people with disabilities or disadvantages achieve their potential through work.

Our Vision

We dream that every person – regardless of barrier – gain, retain and advance in employment, becoming an asset to the local community.

Our Values

Respect: We treat all people with dignity and respect. Stewardship: We honor our heritage by being socially, financially and environmentally responsible. Ethics: We strive to meet the highest ethical standards. Learning: We challenge each other to strive for excellence and to continually learn.  Innovation: We embrace continuous improvement, bold creativity and change.


Goodwill of Western Missouri & Eastern Kansas is more than a store or a place to donate your unwanted items – we are an entrepreneurial enterprise that connects opportunity, people and work together. When you give to Goodwill or buy from our stores you help us fulfill our mission of helping people with disabilities or disadvantages achieve their potential through work by providing vocational opportunities. We invite you to learn more about our Goodwill Services and the impact a person finding employment has in our community.

Goodwill is a leader, environmental pioneer and social innovator of the practice of reducing, reusing and recycling people’s unwanted materials. Every year, Goodwill diverts thousands of tons of computers, paper, clothing and textiles from area landfills by recovering the value through resale and recycling. In the process, Goodwill creates job training opportunities as well as green-collar jobs for individuals who are disabled or disadvantaged. Learn more about our recycling efforts and the impact on our community.

Together, we are changing lives, giving back to the community, and recycling used goods throughout Western Missouri & Eastern Kansas.

Job Description

 This position is responsible for directing the day-to-day workflow of the front and back of the store as a first-line supervisor.  Is responsible for overall store operation and supervision in the absence of the Store Manager.


Occupational Priorities: Incumbents should be focused on the following priorities; Financial: A. Ensuring cash register is appropriately staffed B. Making bank deposits, as required C. Maintaining appropriate security of cash and keys Personnel: A. Directing and assisting personnel in the daily completion of job duties B. Training new associates in policies, procedures and standards C. Ensuring compliance to policies and procedures D. Ensure associates provide a high level of customer service both front and back Production: A. Ensuring quick placement of high-quality, processed goods to the sales floor B. Meeting production numbers as set by divisional management C. Ensuring loss prevention and process flow guidelines are followed D. Ensuring work cells are properly stocked and staffed to meet production goals Safety: A. Ensuring all staff performs duties according to safety expectations and procedures B. Ensuring the physical safety of the back room and sales floor C. Communicating safety issues and concerns to ensure quick resolution ______________________________________________________________________________________________________ Job-related Tasks: These are the tasks the incumbent will perform on a daily basis; (not all-inclusive) A. Assist in maintaining a safe, clean, attractive store B. Assist the store manager with interviews, discipline and staff training issues C. Communicate with Store Manager, events that occur in the Manager’s absence D. Ensure compliance to policies and procedures designed to protect personnel, donated goods and cash E. Handle day-to-day decisions regarding work flow and supervisory issues F. Ensure a positive customer experience at both sales floor and donation door. G. Demonstrate commitment to the mission of the organization H. Complete any special projects delegated by management


Required Competencies: incumbents will need the following competencies to realize success; Professional: A. Confidence in their ability to perform as a supervisor B. Strong work ethic, character and integrity C. Solid judgment and common sense in decision making D. A positive, supportive attitude to staff and customers E. Recognition of and avoidance of any conflict of interest with staff, product or customers F. Effective, appropriate and professional communication and demeanor G. Recognition of and adherence to a higher standard as a member of management H. Ability to effectively handle difficult customer issues Management/Leadership: A. Effective leadership skills B. Ability to motivate staff in performance of daily tasks C. Ability to give sound input into the hiring and evaluation of staff D. Professional, effective conflict resolution skills E. Strong organization and multi-tasking ability F. Ability to document incidences appropriately G. Adaptability in performance of duties Industry Specific: A. Knowledge of product movement B. Knowledge of retail shopping environment C. Commitment to mission of the organization D. Comfort with handling cash and operation of a cash register E. Understanding of the importance of the donor process and how it supports the mission Educational/Technological: A. The incumbent should have a minimum of 1 year experience in supervision B. High school diploma or equivalent is required. Some college preferred. C. Solid comfort level with utilizing all aspects of computers to complete the job, not limited to; POS at cash register Windows environment and internet use On-line training and web-based meetings D. Familiarity with safety requirements in a warehouse/retail environment E. Basic understanding of legal requirements regarding employment

Additional Information

The work week averages 36-40 hours a week. Some evenings and weekends are required.  The competitive benefits package includes (as of the date of this posting): Medical (80% employer paid), dental, vision and life insurances; Flexible spending accounts; Pre-tax retirement plan with 4% employer match; 10 days paid time off and 5 holidays annually. (Waiting periods apply for certain benefits.)