Server (Winter Seasonal)

  • Full-time

Company Description

Do you have a passion for the outdoors and a desire to work for a company in which you can believe?

Granby Ranch is your ticket!  Here at Granby Ranch, our mission is to create a community where families, friends, and team members can connect, live, play, and enjoy the natural environment of the Colorado Rocky Mountains. Our community is home to family-friendly skiing and snowboarding, miles of cross-country skiing and snowshoeing, world-class downhill and cross-country mountain biking, a championship mountain golf course, along with private, gold-medal fishing.  It is a true mountain playground!

More than just four seasons of mountain fun, we also preserve and care for our land. Granby Ranch includes a 451-acre conservation easement that ‘preserves and protects the perpetuity of existing wildlife, natural and ecological values of our property.’ It is on this land that local elk herds spend their winters.

We also work closely with Headwaters Trails Alliance, a nonprofit advocacy organization for trails in Grand County, to expand and connect the broader community with high quality, low impact trails. Moreover, we donate annually to local organizations, such as the Grand Foundation—a philanthropic organization that seeks to improve the quality of life in Grand County by addressing needs in the areas of health and human services, arts and culture, education, amateur sports, and environment.  As we like to say, ‘a rising tide lifts all boats;’ thus, we strive not only for our own community’s success but for the success of our Grand County neighbors.

Join the Granby Ranch team to become a part of a one-of-kind Rocky Mountain community.

Job Description

SUMMARY:
As a Granby Ranch Server, you not only get to work in a beautiful mountain community with skiing and riding out your back door,  you also learn practical life skills that can help you toward your long-term, professional goals.  Our seasoned pros will help you learn and build upon skills such as leadership, teamwork, time management, accountability, responsibility and multi-tasking.  Our team members enjoy fantastic benefits on their time off including free skiing and riding at Granby Ranch, 8 other Colorado resorts, access to miles of cross country ski trails, gym memberships, hotel discounts and lots of great pro deals! 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•   
Maintain knowledge of all the food & beverages we offer along with main ingredients and preparation.
•    Adhere to beverage recipe definitions, portions, sizes and presentation at all times.
•    Offer suggestions and up sell our products to each and every guest
•    Anticipate guest needs, respond efficiently and appropriately to guest requests, and provide exceptional service at all times utilizing Granby Ranch standards to ensure the best guest experience possible.
•    Provide service to guests in a timely, professional and friendly manner.
•    Monitor and control guest alcohol consumption.
•    Adhere to all food safety and liquor laws.
•    Ensure inventory is secure, appropriately stocked, and handled property.
•    Observe proper cleaning procedures and maintain an impeccably clean and orderly restaurant.
•    Ensure proper set-up and maintenance of all service stations and tables.
•    Ensure all silverware and glasses are polished and set according to standards.
•    Remove dishes promptly as guest complete each course and/or meal.
•    Clear, clean and reset tables immediately after guests depart..
•    Keep accurate accounting of all monetary exchanges in system, including properly and efficiently collect and handle monetary exchange and daily close outs.
•    Communicate with staff to ensure efficient customer service
•    Be knowledgeable of Granby Ranch operations, events and other information about local attractions guests may require.
•    Thank all guests as they are leaving and welcome them back for another visit.
•    Adhere to all safety requirements at all times.       

OTHER DUTIES AND RESPONSIBILITIES:
•    Assist Host/Hostess with greeting and seating members/guests
•    Assist with kitchen and dining room cleaning
•    Assist with Barista as needed
•    Assist Bartender as needed
•    Assist in maintaining a clean and orderly base area by constantly picking up and disposing of debris and trash throughout the resort.
•    Straighten chairs and tables at all times
•    Other duties as assigned

Employees are held accountable for all duties of this job.

SUPERVISORY DUTIES:
•    Assist with oversight of  hosts, baristas, food runners and bussers.

Qualifications

Knowledge, Skills & Ability:
•   
Ability to follow verbal and written directions.
•    Exceptional customer service and communications skills and maintains a friendly, professional and helpful attitude to all guests and fellow employees.
•    Ability to work well under pressure and high stress situations.
•    Dependable and able to work various shifts, including weekends and holidays.
•    Familiarity with Colorado State Health Codes and liquor laws.
•    Ability and willingness to be a team player and assist other staff members.
•    Knowledge of food & beverage equipment and daily cleaning procedures.
•    Ability to receive and carry out instructions and  critical feedback.
•    Ability to maintain a calm and professional demeanor in a demanding, fast-pace work environment.
•    Ability to solve problems and conflict in a friendly, professional and helpful manner
•    Knowledge of drink recipes, wines, and beers including portion controls.
•    Must be 18 years of age or older

Education or Formal Training:
•   
High school degree or equivalent desired.
•    ServSafe Certification a plus.
•    TIPS Certification a plus.

Experience:
•   
Customer service experience preferred
•    At least two (2) years experience serving preferred.
•    Knowledge of Colorado State Health Codes and liquor laws
•    Cash handling experience

Working Environment:
•   
Primarily indoor work in a fast paced, high pressure environment.
•    Some outdoor work to service the patio in a mountain environment with variable weather conditions.

Physical Activities:
•   
Must be able to stand and walk for entire shift.
•    Must be able to lift and carry thirty (30) pounds or more.
•    Standings, Walking, Bending, Carrying, Lifting.
•    Must be able to maintain a calm demeanor at all times.

Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.


Additional Information

All your information will be kept confidential according to EEO guidelines.