Guest Services Specialist

  • Part-time

Company Description

At Great Lakes Science Center, we make science, technology, engineering and math (STEM) come alive to feed the inner sense of curiosity for guests of all ages. We believe in the value of using real scientific challenges through opportunities to invent, design, tinker and create to encourage curiosity and experimentation. The Science Center remains committed to developing informal science education programs that inspire young minds, improve STEM literacy and cultivate the creative, critical thinkers who will shape the future of Northeast Ohio.

Great Lakes Science Center embraces and encourages the unique attributes, characteristics and perspectives that make each person unique. We consider diversity and inclusion essential for institutional excellence and fulfillment of our vision - a community where all people value STEM to inform decision making and enrich lives.  We believe our strength lies in the collective sum of individual differences, life experiences, knowledge, ingenuity, self-expression, and unique capabilities.  Our employees, volunteers, guests, and partners bring and invest these strengths in their daily experiences at the Great Lakes Science Center.  We champion an unending commitment to diversity of participation, thought, and action.  It is our aim, therefore, that our board, staff, and key stakeholders embrace these principles.

Job Description

Guest Services Specialists provide excellent and high-quality guest experiences while working as a greeter, cashier, concierge, phone operator and usher. Guest Services Specialists help guests in all aspects of their visit, from planning their day, to purchasing tickets, to promoting membership sales and encouraging return visits. The Guest Services Specialist position is a part-time position, including holidays and weekends.

Essential Duties and Responsibilities:

  • Comply with all Great Lakes Science Center policies and procedures to ensure a safe environment for colleagues and guests.
  • Embrace and demonstrate the Great Lakes Science Center guest service philosophy by actively welcoming visitors and providing accurate information regarding Great Lakes Science Center facility, activities, events, and attractions.
  • Cultivate additional revenue and repeat business through excellent guest relations and promoting membership and combination tickets.
  • Utilize the Outbound/Counterpoint ticketing software at the Science Center and Steamship William G. Mather box offices to quickly and accurately sell admission tickets, memberships and special event tickets (when applicable) following Great Lakes Science Center cash handling procedures at all times.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Education and Work Experience Qualifications:

  • Experience in customer service, sales and previous cashier experience strongly preferred.

Competencies:

  • Guest orientation
  • Accuracy
  • Commitment to excellence

Additional Eligibility Qualifications (K/S/A):

  • Honest, reliable, customer focused and courteous individual with initiative who enjoys working in a fast-paced and fun environment.
  • Candidate must be able to work closely and effectively with the general public, educational community and Science Center staff while being friendly and outgoing.
  • Has the curiosity to learn about Science Center attractions and programs and is able to communicate that to guests in an engaging and inclusive way.
  • Excellent telephone and interpersonal communication skills required.
  • Professional attitude and appearance are required.
  • Must be able to work in rain or shine, and be able to traverse open decks, navigating steep stairways and high door thresholds, as some shifts may occur aboard a historic steamship.

Additional Information

Rate - $11/hour

Great Lakes Science Center is an Equal Employment Opportunity employer. All of your information will be kept confidential according to EEO guidelines.