Customer Sales & Profit

· Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience available, supporting them with direct customer service · Represent yourself and the H&M Brand positively during customer interactions (Direct) · Willingness to engage and have conversations with customers to provide excellent service · Guide customers through our fashion stories & products in all areas of the store · Ability to effectively promote and sell our products to customers · Actively promote our Customer Loyalty App (Hello Member) & instore Sustainability initiatives · Representing yourself and the H&M brand positively during all customer interactions · Support with commercial or operational actions to reach sales targets with store management team · Ensure good garment care and maintain required stock levels.

Fashion & Trend Awareness

· Stay up to date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers etc. · Use your product & fashion knowledge to share relevant information to customers

Team & Development

· Retain and share your service, fashion and store operations knowledge and skills with colleagues · Follow all procedures, routines, and legal requirements in all areas of the store · Giving & receiving feedback with your colleagues to learn, develop & support each other · Participtate in relevant available On Boarding, Introduction Processes & Trainings and Courses relevant for your role & future development.

Retail Operations / Visual & Commercial

Execution · Complete full garment cycle from unpacking and refill to steaming and ensure good garment care · Operate fitting room and checkout areas according to best practise & processes · Contribute to a clean and tidy sales floor and back of house (including stockrooms) · Support with garment presentation, execution and maintain attractive merchandise displays, clear fashion stories according to visual & commercial guidelines · Ensure good stock levels with replenishment routines on sales floor · Upkeep & following best practises for any instore OMNI Services & instore tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc) · Support with opening and closing of the store · Following all H&S guidelines and legal requirements applicable to role and responsibilities