As a Senior Avaya Engineer, you are the key person responsible for installation, configuration and fault management in highly complex environments within a technology domain. Certification, both in vendor, technology and product is elevated to expert level. 

What we will expect you to do:

• You will be required to demonstrate the ability to delegate lower complexity tasks to engineers and technicians.
• You will have to provide quality assurance of engineers and technicians work
• You will be responsible for providing third line telephonic, remote and on-site support and problem management
• It is expected that you take leadership for relevant technologies according to domain or specialisation
• We will ask you to mentor engineers and technicians
• Own high complexity design work, with guidance to the design expected.
• Act as a leader in required situations
• You will have to interact and cooperate with vendor
• You will be expected to manage assigned job processes as well as work and collaborate with others

Here’s what we are looking for in candidates for this job:

Key requirements:

• Relevant Degree\Vendor Certification
  
• Excellent communication skills
  
• Minimum 5 Years’ experience deploying and supporting Avaya Aura Contact Center (AACC) and Avaya Contact Recorder (ACR)
  
• Experience deploying and supporting Avaya Workforce Optimization beneficial
• Strong knowledge of networking principles and understanding of SIP, H.323, TCP/IP, IP VLANs, Ethernet, Routing, Switching, DHCP, DNS and QoS

Key abilities required:

• Excellent business and interpersonal skills are a must
  
• We are looking for someone who is well organised, self-managed, accurate and able to pay attention to detail.
  
• You should have good project skills which will be demonstrated in the execution of complex installations and other assignments
  
• You will be expected to display a good understanding of business principles
  
• You must be a team leader and motivator

Non-negotiable for us:

• We need you to assure quality standards for a delivered solution or installation
  
• You will have to create designs for a solution or installation
  
• You need to own and take responsibility for the delivery of a solution or installation
  
• We want someone who will provide excellent telephonic, remote and on-site support to clients
  
• Finally, we care about our clients, our colleagues and the environment and we want you to do the same.

For more information regarding this position or if you have questions regarding your application, please email WP (at) hashtagtalent.com (using job title in subject line) or if you can't wait for email, follow and direct message us on Twitter @Hashtag_Talent