Our client is a service and solution provider for information and communication technology, which supports more than 6,000 customers in the design, planning, construction and operation of enterprise IT infrastructures and thus achieve their business objectives.

For this they use their technology, expertise and global capabilities to deliver services in the areas of network and data centre, IT security, voice and video communications and application integration.

They have a turnover of approximately US $ 6.7 billion with more than 28,000 employees in 58 countries around the world and in 2010 a member of the international NTT Group, one of the world's three largest telecom service provider, with approximately 240,000 employees worldwide and sales in October of about $130 billion US .

In this exciting position you will be working primarily with one of our major customers locally and support the service team competently with your expertise.              

The focus of your work in this case is the participation in the administration of a comprehensive Cisco Voice / Unified Communication & Collaboration solution with Cisco IP telephony, video conferencing systems, WebEx Collaboration, Cisco Jabber and contact centers.  

Your tasks:  

• Planning, coordination, implementation and testing of changes to the Cisco IP Telephony / Contact Center - Infrastructure
• Support for interference suppression on site
• Cooperation with external service providers
• Assisting in the planning and design of the customer network
• Technical coordination and preparation of technical documentation and reports

• A successfully completed technical studies (eg computer science, engineering, electrical engineering) or equivalent technical training
• At least 2 years relevant work experience in the operation of Cisco video conferencing systems, WebEx Collaboration, Cisco Jabber and contact center infrastructure
• A CCNA (Voice) certification or equivalent knowledge this level in the Voice environment
• A structured approach combined with a very careful, accurate and results-oriented approach, particularly in problem analysis
• Strong customer and service orientation combined with good manners and good communication and teamwork skills
• ITIL basics
• Fluent German and good English skills in speaking and writing

Do you want to work for a global concern with an unparalleled potential for growth and break new ground every day?

Then we look forward to your online application with cover letter, CV and references.

IND123

For more information regarding this position or if you have questions regarding your application, please email kevin (at) hashtagtalent.com (using job title in subject line)