* Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards.
* Greet each customer as they enter the store.
* Answer phone calls.
* Tactfully and pleasantly deal with customers.
* Understand and support all promotions and advertisements by verbally engaging the customer in the offer.
* Accurately and efficiently ring on registers and maintain all cash at registers.
* Maintain orderly appearance of register area and supplies stocked.
* Issuing receipts, refunds, credits or change due to customers.
* Maintain awareness of all promotions and advertisements.
* Execute the daily operational, day-to-day goals and priorities assigned by store management.
* Assist in the training and development of peers.
* Actively participate in daily huddle meetings.
* Uphold merchandising and store cleanliness standards.
* Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
* Responsive of safety issues.
* Conscious of shoplifting activity.
* Aid customers in locating merchandising in store, on acehardware.com, as well as processing special orders.
* Solicit customers to open an Ace Rewards card.
* Answer customers’ questions and provide information on procedures and policies.