Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. 

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

1617146 Logistics Specialist-Administrator

Title: Logistics Specialist

Department: Global Logistics

Reports To: Global Logistics Mgr.

Key Interfaces: Customers, Customer Delivery, FAMs and Account Managers, LSP’s

HP Financial Services (HPFS) is the leasing and lifecycle asset management services business unit of Hewlett Packard, offering a full range of financial services solutions. HPFS ranks among the largest IT financial services organizations in the world. We make it easy and economical for clients to deploy world-class technology in ways that meet their business needs, and help them manage the risk of dealing with older or surplus IT equipment. This is a fast-growing, dynamic business supported by an employee community of over 1,100 highly-skilled professionals doing business in more than 40 countries worldwide.

This position is part of the HPFS Asset Management team which is the lifecycle management arm of HPFS. It is chartered to maximize value of off-lease equipment, facilitate the lease or sale of new equipment by removing customers' existing equipment, and drive additional shareholder value through its various services including the remarketing of pre-owned certified HP product into the secondary market and Trade-In promotions.

Position Summary/Scope

Works with all customers and logistics service providers to ensure shipments are picked-up and packaged from our customer locations and delivered accurately and timely to the end destination. Provide world class customer service and logistical solutions.

Works directly with HPFS Global Logistics Team

Interacts with (phone and email):

Leasing Customer Delivery team, including CRS’s

Asset Recovery Services (ARS) team, including Customer Delivery Specialist’s

All customers

Transportation providers

Internal and external processing centers

Customer returns management

Responsibility:

Monitor returns mailbox(s) for new quote requests and new customer pick up/return requests

Contact customer to discuss return instructions and gather customer site details

Manage shipment against customer requirements

Schedule equipment pick-up

Contact carrier to discuss return requirements, transportation processes and instructions.

Track equipment from customer to warehouse

Track shipment using HPFS Logistics Portal and carrier tracking reports

Update system with proper shipment details

Pick-up dates

Pick-up issues

Final pick-up costs

Manage shipment costs and customer invoicing

Process freight claims as required.

Other Responsibilities

Collaborate with associates to improve efficiency, productivity and processes

Lead projects as needed

Assist colleagues with scheduling and tracking lease and ARS returns, as needed

Knowledge/Skills/Experience Required

1. Strong customer service skills, prefer logistics/transportation experience

2. Understanding of supply chain management, trucking, warehousing and/or shipping & receiving

3. Excellent PC skills with experience on Microsoft Office applications (excel, word, outlook, access is a plus)

4. Excellent phone skills

5. Strong problem solving ability

6. Team Player

7. Bilingual English and Spanish (a plus)

Hewlett Packard Enterprise is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

The EEO is the Law poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf.

All your information will be kept confidential according to EEO guidelines.