MS Dynamics CRM Technical Lead

  • Pontiac, MI
  • Full-time

Company Description

HP Enterprise Services aspires to be a strategic partner in helping our more
than 1,000 business and government clients in 90 countries better serve their
customers and citizens. We work to overcome their IT challenges, collaborating
to make technology work for them, anytime and anywhere. To make it matter, so
they can achieve more. With a dedication to quality and innovation, we deliver
IT consulting, systems integration, and applications development. Enterprises
can also outsource IT functions and management to us in areas like
infrastructure and business processes. These efforts enable organizations to
take the best advantage of cloud computing, information optimization and
enhanced security measures to achieve their goals.

Job Description

Must have the ability to gain a Government clearance

Position is located in Pontiac, Michigan and person is required to be in location four days a week

Must be able to travel 25% minimally (most likely to Herndon, VA)

The CRM Technical Lead is the single point of responsibility for CRM projects that are executed through the Pontiac Applications Delivery Center (ADC). They will interface with the MS Dynamics practice, the Pontiac ADC leadership team as well as the USPS CRM Practice area. They will interface with MS Dynamics Architects and project teams as well.

  • Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented
  • Leads team in the building of CRM solutions that meets requirements.
    • Define the CRM development tools and environment for the Pontiac Applications Delivery Center
    • Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project 
    • Mentors and coaches CRM developers and team members
    • Day-to-day management of the technical teams, working closely with the Program/Project Managers to provide information around scheduling, risks, issues, changes, etc.
    • Participates in daily leadership calls, stand-ups, can outline performance of technical team
      •  Ensure technical issues are resolved in a cost effective, efficient, and timely manner
      • Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan
      • Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool  
      • Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design.
      • Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review
      • Coach and mentor the technical team in the development of the project from a technical perspective
      • Provide technical support and technical quality control throughout all stages of the project
      • Provide technical subject matter expertise for the technical delivery processes and implementation.   This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews 
      • Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.)
      • Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc.
      • Participate in Work Product Reviews as referenced in the Project Quality Plan
      • Will support new pursuits and business and asked to validate estimates


  • .NET Development
  • Knowledge of CRM application capabilities and COTS implementations
  • MSD CRM 2011
  • Expertise with MSD CRM development and its integrations/add-ons
  • Portal Development
  • Biztalk
  • SSIS
  • some Sharepoint experience desired
  • Web Services
  • Visual Studio or Team Foundation Server
  • Experience with an automated requirements management tool
  • Experience with HP ALM suite is a plus

Key Skills and Attributes:

  • Proven client relationship skills
  • Viewed as a trusted adviser
  • Strong communication and collaboration skills, proactive communicator
  • Strong written communications
  • Assertive
  • Ability to mentor junior resources
  • Tolerance of ambiguity
  • Self-Starter, Initiative taker
  • Strong organizational skills
  • Detail oriented

Additional Information

If interested please apply online at: