Guest Service Agent

  • Santa Monica, CA
  • Full-time

Company Description

Overlooking the Pacific since 1939, the Hotel Shangrila is a striking beacon of Art Deco elegance, a chronicle of Old-Hollywood glamour & a quintessential nexus of culture. Hidden away on a high Santa Monica bluff, overlooking the ocean & historic Santa Monica Pier, this timeless boutique hotel promises a personal Shangrila. Hotel Shangrila provides brilliant views of the Pacific Ocean, a celebrated history and a cultural connection..


Job Description

Process all guest check-ins by taking and confirming reservations, assigning rooms, and issuing and activating room key. Follow up with reservations via the telephone & email, mailed correspondence, rooming lists, handle VIPs, and in-house requests.  Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Supply guests with directions and information regarding property and local areas of interest. 



  • An energetic personality.
  • Must be willing to work a variety of day/night and weekend shifts.
  • Must be able to read, write and speak English.
  • must have strong organizational skills.
  • Must be able to work in team environment.
  • Must persuasive with telephone sales skills.
  • Must have excellent interpersonal people skills.
  • Must meet grooming standards.
  • Must have excellent communication skills, both verbal and written.
  • Strong computer experience required.
  • Minimum one year of experience in luxury hotel environment.



Additional Information

We are an Equal Employment Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All your information will be kept confidential according to EEO guidelines..