Front Desk Supervisor

  • Santa Monica, CA
  • Full-time

Company Description

Overlooking the Pacific since 1939, the Hotel Shangrila is a striking beacon of Art Deco elegance, a chronicle of Old-Hollywood glamour & a quintessential nexus of culture. Hidden away on a high Santa Monica bluff, overlooking the ocean & historic Santa Monica Pier, this timeless boutique hotel promises a personal Shangrila. Hotel Shangrila provides brilliant views of the Pacific Ocean, a celebrated history and a cultural connection..


Job Description

  • Organizes, directs, and monitors daily activities of front desk agents.
  • Must be able to complete all of the duties and responsibilities of the Front Desk Associate. 
  • Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.
  • Establishes procedures, prepares and coordinates schedules, and expedites workflow.
  • Assists with hiring, training, motivating, and rewarding front desk agents.
  • Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
  • Reviews the daily room availability and informs all appropriate staff.
  • Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
  • Ensures all necessary reports and forms are completed daily.
  • Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
  • Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
  • Assists front desk agents with resolution of guest problems/complaints as needed.
  • Monitors and maintains front desk area.
  • Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
  • Performs other duties as assigned by manager


  • Must have one year supervisory experience in a luxury hotel environment.
  • Solid knowledge of PMS Opera, Epitome, Delphi
  • Must be able to effectively lead small teams of associates
  • Solid knowledge of Microsoft office
  • Basic accounting skills
  • An energetic personality.
  • Must be willing to work a variety of day/night and weekend shifts.
  • Must be able to read, write and speak English.
  • Must have strong organizational skills.
  • Must be able to work in team environment.
  • Must have excellent interpersonal people and coaching skills.
  • Must meet grooming standards.
  • Must have excellent communication skills, both verbal and written.


Candidates wishing to be considered for the position my apply via:




    Additional Information

    We are an Equal Employment Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All your information will be kept confidential according to EEO guidelines..