Guest Service Agent

  • Santa Monica, CA
  • Full-time

Company Description

Overlooking the Pacific since 1939, the Hotel Shangrila is a striking beacon of Art Deco elegance, a chronicle of Old-Hollywood glamour & a quintessential nexus of culture. Hidden away on a high Santa Monica bluff, overlooking the ocean & historic Santa Monica Pier, this timeless boutique hotel promises a personal Shangrila. Hotel Shangrila provides brilliant views of the Pacific Ocean, a celebrated history and a cultural connection..


Job Description

Process all guest check-ins by taking and confirming reservations, assigning rooms, and issuing and activating room key. Follow up with reservations via the telephone & email, mailed correspondence, rooming lists, handle VIPs, and in-house requests.  Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Supply guests with directions and information regarding property and local areas of interest. 



  • Minimum one year of experience as a Guest Service Agent/Front Desk in a luxury hotel.
  • An energetic personality and exceptional telephone skills.
  • Must have ability to work flexible schedule including weekends and holidays
  • Must be able to read, write and speak English.
  • Knowledge of  PMS such as Epitome, Delphi or Opera
  • Must be a self-starter and able to work alone when required.
  • Must have strong organizational skills.
  • Must have excellent interpersonal people/customer service skills.
  • Must be able to multi task.
  • Must have excellent communication skills, both verbal and written.
  • Must meet grooming standards.
  • Strong computer experience required.



Additional Information

We are an Equal Employment Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All your information will be kept confidential according to EEO guidelines..