Director of Datacenter Tools & Orchestration
- Englewood, CO
Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter's business strategy and it's the philosophy that guides our 90,000 employees.
The Charter Technical Engineering Center (CTEC) facilities in Englewood, CO oversees the design and architecture of Charter's multi-billion dollar network infrastructure. We investigate, select, develop, and integrate technologies and solutions that meet the needs of the company for short, medium and long term initiatives. This includes the delivery of the technology plan and future architecture for Voice, Video, Data, Optical, Commercial, Cloud, CPE, Network and Access.
The Director for Infrastructure Tools and Orchestration Engineering leads a team of engineers and architects focusing on orchestration, datacenter as a code, DNS, QA Automation, Datacenter tools, monitoring, and complex IaaS, CaaS automation and tooling at scale for Charter's network infrastructure. The Director oversees all activities of the staff, manages the departmental operating, and supports team development for Charter Datacenter and NFV Architecture. Creates and maintains relationships with the internal and external stakeholders of the business in order to establish a productive and customer-focused culture.
Plays a key role in driving the strategy, architecture, and development of QA Automation, orchestration, datacenter as a code, and tools for Charter's datacenter infrastructure inclusive of IaaS, CaaS, Network, Lab, National, regional, edge DC, NFV, and distributed cloud architectures. Responsible for developing and implementing software engineering strategies meant for the development of technological tool chains, processes, and policies required for current and future software development.
MAJOR DUTIES AND RESPONSIBILITIES.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Lead and mentor team of Engineers and architects to ensure compliance and consistency across projects.
Actively participate in and/or facilitate the development of deliverables to ensure changes or enhancements to existing products and processes are performed with no negative impact to Customer, and Service Quality
Ensure that the Risk Management and Product/Project/Design Review activities are adequately performed
Mentors and guides the work of technical staff.
Provides engineering support and direction for new or existing technologies and current operational initiatives.
Evaluates and consults with all levels of leadership regarding technical operations, strategic planning of rebuilds, network operations, dispatch, and new product development and deployment.
Directs quality control programs for engineering operations and consistent operational procedures.
Reviews selections on bids for contracted projects, and provide recommendations as necessary.
Directs capital budget process, executes approved budget plan.
Leads and participates in succession planning.
Performs other duties as requested.
Reviews work plans and designs and advises on improvements.
Knows, understands and follows company policy.
Bachelor's Degree in Engineering or related technical field or equivalent combination of education and related work experience. Master's degree preferred
Related Work Experience Number of Years
Engineering work experience 10-15
Project management work experience 10-15
Management experience 7 -10
Skills /Abilities and Knowledge
Knowledge of company products and services
Some travel required