6 Month Contract Recruiter - Customer Service

  • Manchester, United Kingdom
  • Employees can work remotely
  • Full-time

Company Description


Job Description

6 Month Contract Recruiter - Customer Service

At Booking.com, our mission is to make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more. With strategic long-term investments into what we believe the future of travel can be, we are opening career opportunities that will have a strong impact on our mission.

As a recruiter (6-month maternity leave contract), you will be responsible for attracting passive and active top talent in for our customer service business units! You will partner with Hiring Managers to understand specific hiring needs, team dynamics and the evolution of a business unit or function to create an elaborate sourcing strategy to match those needs.

You will act as the point of contact with active and passive talent to assess their engagement and perform an initial assessment of their fit for a specific business unit, function, or role. Attention to detail and creativity/innovation will be your modus operandi. 

The position is in our Manchester office and will report to the EMEA recruitment manager- Customer Service.


  • Establishing recruiting requirements by studying job requisitions & working with managers to discuss needs and create staffing strategies.
  • Recruiting, screening and interviewing candidates via telephone and/or in person;
  • Providing candidates with organization info, opportunities, and benefits;
  • Scheduling candidates for interviews with management;
  • Supporting management in the selection and hiring process;
  • Providing general HR support and assistance as requested/required;
  • Develop cost-effective sourcing strategy for talent identification;
  • Strategically build candidate pipeline through various sources including but not limited to on-line recruiting tools, direct search, networking, professional associations;
  • Maintain recruitment databases, e-files, effectively using the applicant tracking and reporting system.


  • Must be able to accurately assess candidates' technical and interpersonal skills and provide qualified candidates to management;
  • Outstanding communication (oral/written) and interpersonal skills are a must, as well as strong computer skills, including proficiency with MS Office and other relevant software applications/systems;
  • Excellent ability to build and maintain rapport with management as well as candidates;
  • Experience working with Applicant Tracking systems is a plus.
  • Extensive knowledge of e-recruitment tools and channels;
  • Both experience in a recruitment agency as well as a recruiter in a company, extensive network in the field;
  • Strong track record in managing creative international recruitment processes with high levels of professionalism and efficiency;
  • Strong organizational skills and ability to manage complex operational processes;
  • Commercial awareness and results-driven with hands-on mentality;
  • Proactive and customer focused;
  • Ability to travel, both domestically and internationally


  • Direct sourcing experience preferred;
  • Bachelor degree or equivalent industry experience;
  • Minimum of 2 years of experience in recruitment for call center, sales and/or various high level roles and disciplines;
  • Excellent communication and networking skills.