Senior Service Delivery Manager/ Service Delivery Manager

  • Full-time
  • IFS Referral Bonus Code: SH
  • Job location: On site

Company Description

At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues. With professionalism and a strong customer focus in everything we do, from R&D to Sales and Consultancy, we are proud to serve world-class customers all over the globe with our leading products.

We are an equal opportunity employer and value diversity at our company.

Job Description

Service Delivery Manager is responsible for advising, guiding and delivering the desired outcome for the Customer in obtaining the most value out of the Operational Success (OS) Service.  The OS Service Delivery Manager will proactively advise their respective customers to make efficient use of Service as well as identifying opportunities to improve processes, practices and business adoption as well as lead service governance for IFS in partnership with Customer Success Management, Customer's Management and executive stakeholders. The OS Service Delivery Manager enjoys the challenge of creating, communicating and delivering the desired outcome to the customer that form the basis for successful engagement that ultimately lead to highly referenceable customers


Minimum Qualifications     

  • University degree, or equivalent professional qualifications
  • Understanding of IFS APPs or/and FSM/PSO APPs and the delivery of IFS Service Portfolio is an added advantage
  • Extensive Service experience, working directly with customers.
  • Experience in working with all levels of the Customer Organization
  • Good leadership skills
  • Service mindset with commercial thinking
  • Excellent communication and negotiation skills
  • Good situation handling skills
  • Ability to read and understand customer contracts and deliver them in collaboration with IFS Service Teams

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible, no later than 30th November, 2022.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at


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