IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

As a Principal UX Researcher, you will contribute to IFS Cloud, ensuring that the user experience of the latest IFS products - including the framework and a suite of business applications - is usable, enjoyable, and fit for purpose.

As a Principal UX Researcher, your role includes:

• Collaborating with UX Designers, Product Managers, Program Managers, and development teams to gather and evaluate requirements.
• Working closely with teams to plan, facilitate, and support research and user testing.
• Partnering with designers, developers, and Product Managers to define experiment hypotheses and support research and experiment design.
• Validating designs and concepts using appropriate methods, such as heuristic evaluations or usability testing.
• Consolidating research findings into concise, accessible, and actionable reports to be shared with product teams.
• Gaining a holistic understanding of user behaviors, needs, challenges, and motivations through diverse research methods.
• Contributing to the definition, formalization, and improvement of UX research and design processes within IFS.
• Promoting design thinking and especially evidence-based design at the corporate level.
• Educating, mentoring, and motivating UX designers, product teams, and other stakeholders through engaging presentations and knowledge-sharing activities.

All of this is to ensure that we create usable, enjoyable, and enterprise-grade software.

You are an inquisitive UX Researcher with extensive experience, preferably working with complex digital products. You have contributed to the growth of UX research practices before and have a solid understanding of the overall design process. We’ll prioritize candidates with experience in enterprise software solutions.

You are highly skilled in conducting research using best-practice qualitative and quantitative methods, including app tracking and product intelligence. You have experience working with AI solutions for UX research and are comfortable integrating data-driven insights into the product development process.

You have professional experience leading research initiatives and applying a variety of qualitative and quantitative research methodologies, knowing when and how to apply them during product development. You have also some experience with data analytics tools such as FullStory, Pendo, Google Analytics, Amplitude, WalkMe, or similar, and understand how to integrate data analysis into the design process.

You bring creative ideas and techniques for productive and engaging collaboration and are comfortable working in virtual and multicultural environments.

You will be part of a great team, so we hope you are a strong team player who can navigate stakeholder relationships and has a solid understanding of the design process as a whole. We encourage curiosity, critical thinking, and a proactive approach to problem-solving.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.