FS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The Director of Cloud Automation will lead the strategy, development, and execution of automation initiatives to enhance efficiency, reliability, and scalability across the entire customer lifecycle in Unified Support.

This role is pivotal in transforming end-to-end service delivery by eliminating manual processes, accelerating response times, and enabling seamless partnership between Service Operations and R&D teams. While primarily an internal-facing role, there may be opportunities to engage with prospective customers to demonstrate automation capabilities.

We are seeking a visionary leader and automation evangelist who can drive intelligent automation strategies, aligning with business objectives while fostering a culture of continuous innovation and operational excellence. The ideal candidate will bring deep expertise in DevOps, Site Reliability Engineering (SRE), and AI-driven automation, with proven ability delivering enterprise-scale automation solutions that optimize service operations and enhance customer experience

Key Responsibilities:

1. Define and drive automation strategies to enhance service reliability, performance, and efficiency across entire customer lifecycle.
2. Work with R&D, Service Operations, and engineering teams to align automation efforts with product development and service management goals.
3. Lead and mentor a high-performing DevOps team, fostering a culture of innovation and knowledge sharing.
4. Eliminate manual efforts through Infrastructure as Code (IaC), AI-driven automation, self-healing systems, and process automation.
5. Develop automation frameworks that integrate seamlessly with CI/CD pipelines, monitoring tools, and cloud-native platforms.
6. Continuously improve service observability, proactive monitoring, and predictive issue resolution.
7. Ensure alignment with business goals, providing leadership on automation trends and emerging technologies.
8. Track, measure, and optimize automation impact using key performance indicators (KPIs) such as development speed, incident resolution time, and operational efficiency.

Technical Skills:

A wide-ranging baseline of technical knowledge covering the core relevant technologies for the IFS product suite will be useful, including:

• Cloud based technologies (e.g. App Services, SQL Database, Storage, Redis Cache, etc.). Any mainstream Cloud platform provider is acceptable - Azure, AWS, GCP or OCI
• Oracle Database/Middleware, Web Servers, Proxies, Firewalls
• Network architecture technologies and concepts (e.g. vNets, NSGs, VPN, ExpressRoute, SSL/TLS certificates, DNS)
• Monitoring Technologies (native Azure monitoring and 3rd party monitoring tools such as Thousand Eyes, Nagios, and others)
• Security standards– encryption, authentication, authorization, integrity, auditing, pen-testing, etc. – and how these are applied in a cloud environment.

To be successful in the role, you will:

• Convey a clear vision and strategy, to motivate and drive the team.
• Develop and maintain internal and external stakeholder relationships.
• Managing teams within SLA, OLA and KPI targets, or projects with KPIs.
• Commercial awareness and budget management.
• Engage the team and practice good management skills.
• Exemplify and drive the IFS values of Agility, Collaboration, Trust, and Grit

Experience:

• Proven ability managing SRE teams and/or operations teams.
• Proven expertise designing, delivering, and operating large scale distributed systems in production environments.
• Proven expertise managing or leading the design, delivery, and operation of large-scale distributed systems.
• Expertise with build automation, continuous integration and continuous deployment tools.
• Knowledge of cloud-based development environments, standards and automation
• Ability to strategically think about business initiatives with an entrepreneurial spirit
• Expertise tackling tough issues, working across different lines of business, develop common practices.
• Proven ability to engage others in a compelling, persuasive manner and build relationships around common interest and beliefs
• Excellent communication skills, both verbal and written, as well as social skills, with an appreciation for confidentiality
• Ability to motivate and positively engage staff and management
• Proven ability to perform in a team-centric environment with a strong customer orientation (internal and external)
• Ability to manage own time, and that of a team, efficiently and effectively
• Ability to work in international, multi discipline, cross functional teams
• Be an effective agent of change

Working Environment:

• The role nominally operates in EU office hours but flexibility towards working hours is expected due to the global scope of the role and its direct reports
• The role includes remote and flexible working as part of its role

Qualifications:

• Mandatory
  • A formal qualification in Computer Science / Information Technology
• Valued
  • Vendor provided technical certifications (CCNA, OCP, MCSA, etc.)
  • ITIL qualifications OR Scrum Master / PRINCE2 / PMP certification

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.