IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.  

Our IT team partners with the business to Support technology solutions that address current challenges and future needs of the enterprise to give digital edge to IQEQ clients. We strive to be a leading edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution and delivery of first class services. As a Support Engineer, you will troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on-call operational tasks and day to day technology support.

As a Support Engineer, you understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.

Responsibilities:

• Management of Incidents and Service request escalated by the Central Service Desk

• Manage and maintain all hardware: locally and within the other jurisdictions under your responsibility

• Taking ownership of local support incidents and service requests

• Updating and maintaining tickets within the service management toolset

• Categorise and prioritise tickets according to service management processes

• Assist with installation, configuration, patching and ongoing usability of desktop computers, peripheral equipment, and software (incl. Tracking of Hardware inventory).

Working towards an ITIL Foundation, Microsoft certification.

Experience in a similar role would be an advantage.

Experience in working with the financial services industry is desired, but not critical.

Our commitment to you is that we will help you become your personal best. All of our people benefit from a comprehensive and individually tailored program. We focus on a holistic skill set of professional accreditation and management development, soft skills, coaching and technical training. This is a business built by people, so helping our people be great is great for business.