Customer Service Lead/Account Specialist

  • Full-time

Company Description

Who Are We?

Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees.

Job Description

Open Role:

An exciting opportunity has arisen for Customer Service Lead/Account Specialist at our Buffalo, NY location. High level summary of accountabilities  include:

-assist with the development of policies and procedures to ensure consistent service and satisfaction

-develop in-depth understanding of company products and ensure that customer service representatives are trained to competently explain products

-provide guidance and effective training to enhance productivity of department

-manage escalated calls, troubleshoot and resolve non-routine complaints

-provide customer service representatives with regular feedback

-maintain solid customer relationships by handling questions and concerns with speed and professionalism

-facilitate timely quotes

-create rapports, develop customers and support the full customer relationship

Qualifications

The Candidate:

The successful candidate will have:

-professional leadership experience

-two years customer service and order processing experience

-ability to recognize sales opportunities

-ability to multi-task, adjust priorities and manage time wisely in a fast-paced environment

-strong attention to detail

-excellent communication and computer skills

-ERP or NetSuite experience a plus!

Additional Information

What Can We Offer You?

At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co-workers.

If you are interested in playing a key role for one of the most highly regarded companies in our industry, this is the business for you!


Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.


Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.