Customer Service Supervisor

  • Full-time

Company Description

Who Are We?

Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees.

Job Description

Open Role:

An exciting opportunity has arisen for Customer Service Supervisor at our Buffalo, NY location.  High level summary of accountabilities  include:

• Provide guidance and training to enhance and increase the productivity of the department
• Handle daily challenges and adjust resources to meet needs
• Develop and implement strategies to help facilitate a positive atmosphere and keep CS team members engaged
• Evaluate, adjust and implement policies and procedures to ensure consistent service and satisfaction
• Troubleshoot and resolve non-routine internal or external issues while working with other departments to ensure resolution
• Customer development and follow-up for top accounts
• Use NetSuite ERP software to support two separate company divisions

Qualifications

The Candidate:

The successful candidate will have:

• Minimum two years customer service and order processing experience preferred, ideally for an e-Commerce distribution company
• The ability to multi-task, adjust priorities and manage time wisely in a fast-paced environment
• Ability to interact with both internal and external customers with a professional and assertive approach
• Maintain a positive can-do attitude while handling stressful situations
• Strong attention to detail and excellent communication skills
• Experience in process flow and organizational improvement is a plus

Additional Information

What Can We Offer You?

At Imperial Textile we offer competitive wages and a robust benefits package. We offer an environment where personal growth is encouraged. In addition, a relaxed office setting, flexible scheduling to fit your lifestyle, and an awesome team of co-workers.

If you are interested in playing a key role for one of the most highly regarded companies in our industry, this is the business for you!


Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.


Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.