Technical Specialist (SAS)

  • Full-time
  • Level: Employee - Standard

Company Description

Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites.  Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

Chief Operations Office 

Inmarsat’s Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions from Satellite Operations to Customer Service and Service Delivery, Network Operations and Service Assurance to Group IT, One IT, Cyber Security and the Digital office.

Job Description

Primary role purpose:

Inmarsat is a UK based company which provides mobile satellite voice and data communications. The satellite and network services are currently operated from the UK. Inmarsat’s Satellite Access Stations (SAS) have been built to provide the network link between the satellites and terrestrial communications. The purpose of this position is to work with the SAS Manager to ensure high availability of the services that are operated via the I4 satellites from the SAS site. Networks operated at Paumalu SAS include BGAN, Global Satellite Phone Service (GSPS), Classic Aeronautical service, Fleet / Swift64 and lease services.

Qualifications

Key responsibilities of the position:

For all systems and networks installed at Paumalu SAS:

  • Operations & Maintenance of all Systems and Services as directed by the Paumalu SAS Engineers and SAS Manager.
  • Preparation of Reports on system performance, operations and services.
  • Assists preparation and use of Best Practices & Procedures covering system Operations & Maintenance.
  • Support SAS Engineers with coordination & resolution of network problems and traffic restoration.
  • Achieve high service availability and honor quality of service requirements to ensure customer satisfaction.
  • Participate in site acceptance, integration, testing, evaluation and commissioning of new systems at the SAS site.
  • Execute preventive and corrective maintenance to minimize system outages.
  • Supervision of Hosted customers, Equipment suppliers and site contractor work.
  • Provide on call technical support for all systems and networks at the SAS.
  • Maintain and track daily changes in the network.
  • Work with equipment manufacturers and service providers as necessary.
  • Flexibility to work out of office hours to support special activities and/or critical operational activities.

Essential Knowledge and skills:

  • Bachelors degree or technical diploma within a related field (electronics and /or telecommunications) supplemented by a minimum of 5 years industry experience. Other combinations of education and experience may be considered. 
  • Ability to work under pressure and in demanding situations.
  • Strong analytical skill necessary for quick troubleshooting and system restoration during emergency.
  • Strong interpersonal skills and willingness to share knowledge.
  • Fluency in written and spoken English language

Desirable Knowledge and skills:

  • Experience in satellite communication or Earth Station Operations or UMTS network operation
  • Knowledge of the Inmarsat BGAN system will be an advantage.
  • Experience in mobile packet data technologies, specifically GPRS and UMTS
  • Experience in Windows, UNIX and/or Linux OS.
  • Knowledge of IP and networking.
  • Knowledge of RF measurements techniques.
  • Knowledge of project management methods and techniques.

 Other Relevant Information:

  • The Technical Specialist may be required to participate in an on-call roster outside normal business hours on a regular basis.

Additional Information

You must be eligible to work in this location advertised.

Inmarsat Values: 

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

  • Accountability – taking ownership, getting results and keeping our promises
  • Respect – collaborating, embracing diversity and valuing differences
  • Excellence – creating bold solutions for our customers and putting quality at the heart of everything we do
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