Operations Developer

  • Full-time

Job Description

The purpose of the job is to secure all operational aspects of service execution to support the stability and growth of IKEA. To reach excellence in Service Business operations by executing daily operations within defined geographical scope to reach settled and agreed targets for all performance indicators. Actively develop the logistic set-up, together with service providers and IKEA stakeholders, to secure service execution at the right time and with the right quality to achieve the goal of
creating only satisfied customers.

• Is responsible for establishing, maintaining and
optimizing efficient logistic set up with ESP operations

• Is responsible for execution and  follow up agreed/signed contracts in assigned
market and monitoring of compliance of working methods

• Is responsible for minor renegotiations in regards to
non-contractual aspects, like adjusting delivery areas and service levels

• Is responsible to agree and set service and capacity
with service provider in correlation with given forecast

• Is responsible for monitoring and improving the
operational performance of service providers in designated market as well as
working pro-actively together with relevant stakeholders

• Is responsible for developing service providers
according to Supplier Development Process (SDP)

• Is responsible for IWAY compliance and development for
alternative fuel and technology with my service provider

• Trains and advices service providers in working methods
and integrated IT solution, together with other stakeholders

• Actively builds networks, encourage clear communication
and cooperation with service provider and other IKEA stakeholders in market,
sharing goals and ambitions that will support the overall business development


•Participate in sourcing projects to contribute with local operational and
market knowledge

Qualifications

• University degree in logistics, economics, business
administration or relevant working experience

• Good knowledge of functions within Supply Chain and
Retail and how they contribute to the process

• Knowledge and experience of meeting and interacting with
external partners

• Understanding of customer needs/expectations and
experiences

• Experience in developing ways of working and
development of service providers and projects

• Have analytics skills and network building abilities

• Knowledge of the legislations/regulations governing the
transport & service industry and experience from contract management

• Knowledge of the IT systems landscape associated with
IKEA Transport & Services

• Good presentation and communication skills

•Fluency in English and preferably local language

Additional Information

All your information will be kept confidential according to EEO guidelines.

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