You see things a little differently. So do we. Our global thinking gives you global opportunities. With us you join a team of more than 200,000 colleagues around the world.  Come see things a little differently with us!
 

About us
Inter IKEA Systems (Core Business Franchise) owns the IKEA Concept and is the worldwide IKEA franchisor. We are specifically responsible for the IKEA strategic framework, ensuring the IKEA Concept is updated, relevant, implemented and followed-up – together with all IKEA trademark users.

How do we do this? By enabling people across the IKEA value chain, and creating unique content to develop the IKEA business. Here are some examples of our different assignments. 

• We develop solutions that will ensure a unique and successful meeting with IKEA customers.
• We lead the work around when and how IKEA expands in the world, enabling one common way of working with high impact at a low cost.
• We create the preconditions to strengthen the IKEA Culture and develop the right competence to meet customer and business needs.

An important part of our success is our unique culture and open working environment. Together, we create a workplace where everyone feels free to be themselves – to experiment, try new ways, and dare to ask, “What if…?” We believe in everyday personal growth and offer the opportunity to develop your career globally.

Read more about us at: franchisor.IKEA.com

About the assignment
You are the interface between IT Delivery and the IKEA Expansion area. The IKEA Expansion assignment to lead one way of expanding to capture the potential in all existing and new IKEA markets with a menu of digital and physical customer meeting points. To succeed with this it is crucial to secure strong and mutually respected relations with the IKEA franchisees.

As IT Service Owner you are end to end accountable for all aspects of operational delivery of the IT services within Inter IKEA Systems Digital & IT organization to support the expansion agenda, mainly into new markets for IKEA. You are a key partner in the establishment process of new countries and stores working closely with the different retailers and their IT managers on critical questions and topics. You will also lead and coordinate large implementation projects across our assignments.

Day to day, you would do this and more:

• Secure fit for purpose architecture and design for the IT service area in cooperation with architects and IT infrastructure. 
• Ensure that IT services roadmaps for the expansion and establishment are implemented and aligned with other interdependent roadmaps within IKEA. 
• Plan, communicate and follow-up on IT service related activities, as deployment execution, monitoring and activities within availability and capacity management. 
• Continuously improve the services and delivery by securing and developing the right competence in place for projects, running service, for solutions within the area of IT Delivery.
• Manage budget for the IT services, follow up on cost development and secure improvements in cost efficiency
• Contribute in relevant forums connected to infrastructure service to secure operational advisory for IT services for expansion and establishment.

About you
You are passionate and curious about the assignment of Core Business Franchise, and see the role of Digital and IT to enable our way forward. You are a down-to-earth team player who is eager to take initiatives and achieve results together with others. You strive for constant renewal to move our business forward by providing services and solutions with a customer centric mind set. You have a passion for technical complexities and an inner drive to find simple solutions together with others in a fast changing business environment.

We also believe you will need to have a combination of the following knowledge, capabilities and motivation:

• Identify and capture the IT part of business opportunities and deliver IT services results to enable constant development in IKEA.
• Build trustful relationships with stakeholders, business partners and franchisees through effective collaboration and delivery of results.
• Deep experience in IT Service delivering in global delivery assignments and with customer centric approach.
• Knowledge of IT governance frameworks, methods, organizations, tools for delivering IT services, to align to business needs.
• Up to date with modern technologies such as in cloud services, data sharing, digital identity, analytics, cybersecurity, connect and compute
• Experience with cost management, supplier and contract management
• Preferably recent experience in retail, IKEA value chain and related IT ecosystem
• Able to fulfil IT service management tasks with high degree of IT project leadership capabilities

A few more details for you
This position is full-time (40 hours per week) and is located in Delft, the Netherlands or Malmö, Sweden and some travel will be required.
Please send your application – CV and letter of motivation – in English by 1st of August 2019. We really want to get to know you, so make sure you tell us why you want to work at IKEA Core Business Franchise and why you would be a good fit for this assignment.

If you have any questions regarding the position please contact Pär Hernflo, IT Infrastructure manager, +31 625735701. For questions around the recruitment process you are welcome to contact Frida Eriksson, +31655421831.

We look forward to receiving your application!