IT Manager

  • Full-time

Company Description

At Invoca, we are always seeking energetic and talented individuals to join our team! Invoca was founded in 2013 by the successful team of technology executives at RingRevenue, who built their prior startup into a multi-hundred million dollar public company. Headquartered in beautiful downtown Santa Barbara, Invoca is the industry-leading provider of enterprise inbound call marketing solutions. Our patent protected technology is the cloud marketing solution that optimizes the inbound call channel, delivering better customers faster. We are passionate about developing customer-driven solutions that enable businesses to increase sales, strengthen consumer loyalty and improve the efficiency of their ad spending.

 

As a team, we work hard in a fun and dynamic atmosphere. Our headquarters in Santa Barbara is right downtown, within a few minutes walk to great restaurants and shopping, the Farmer's Market and Stearn's Wharf. For the qualified candidate, we offer a casual yet energetic work environment, competitive compensation, growth opportunities, medical benefits, paid time off and the opportunity to be an owner of an exciting company through stock options.

 

Did we mention we all love working here, and our clients love working with us too? 

Invoca Offers:

  • Great benefits.
  • Best work environment in Santa Barbara (by far)
  • 401(K) with company matching
  • Catered team lunches
  • Onsite Pub
  • Located close to everything in downtown Santa Barbara

 

To all recruitment agencies not contractually engaged with Invoca: Invoca does not accept agency resumes. Please do not forward resumes to our jobs alias, Invoca employees or any other company location. Invoca is not responsible for any fees related to unsolicited resumes.

 

Job Description

We have a new opportunity for a full-time IT expert to build and lead our IT strategy.  This is a new position for Invoca, which will provide a chance to build a strategy, not inherit one!   The ideal person has enterprise experience with network administration, application management and implementing/evaluating/ installing /documenting org-wide IT infrastructure. Building reliable systems that do our work for us is a top priority, so the person we're looking for is interested in owning full solutions that can engineer themselves out of the problem.  We like elegant and reliable solutions and want to watch you build those!  This is a hands-on role, meaning you are the in house IT expert and customer service provider to our teams.

Specific Responsibilities:

  • Network administration: configuring and managing availability and reliability of the network (Cisco) -- internet uptime and performance is the most urgent and important deliverable of the IT department.
  • Application administration and managing software licenses (Google Apps, LastPass, etc.) We're looking for someone who is really comfortable with permission schemes and enforcement strategies for technologies like Google Drive.  
  • Purchase and manage inventory of Apple Macbooks and peripheral IT supplies to ensure tools are always in place for our teams.
  • Support communications needs for “All Company” communications needs.  Meetings, webinars etc.
  • System administration: general Linux administration, NAS, severs, some scripting.
  • Security: network monitoring, password standards and compliance, two-factor authentication and other best practices.
  • Detail-oriented execution: troubleshooting hardware/software/network issues with internal teams.
  • World-class customer service mindset: outstanding communication/documentation skills.
  • Comfort with designing and evaluating long-term systems grounded in ROI.
  • Enthusiastic about finding and installing robust and reliable systems and taking pride in their performance.

 

Qualifications

Desired Skills and Experience:

  •  4 year degree a plus.
  • Prior experience supporting teams in a fast paced environment preferred.
  • Experience or capacity to design, implement, evaluate and support IT systems in a startup environment.  (I.e. be agile and cost conscious).
  • CCNA helpful but not required.
  • Experience and knowledge of Apple products (Macbooks, Apple TV, Mac minis. (We are 100% Apple Shop).

Additional Information

All your information will be kept confidential according to EEO guidelines.