Invoca helps the modern marketer drive inbound calls and turn them into sales. Our platform delivers the inbound call intelligence required for marketers to optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer’s journey across digital, mobile and offline touch points so they can optimize their marketing spend, drive quality inbound calls and deliver a better customer experience.

Invoca is successful because of our people, whom we consider world class. We are focused on building a great company and product while providing growth and learning opportunity for all of our team members. We are different, we are innovative, we are customer focused and dedicated to winning. 

We are here...

• To develop outstanding and innovative technology, as the means to solve our customers' problems.
  
• To win by playing fair. We challenge ourselves to be the best and do what it takes to triumph, without compromising our integrity.
• To consistently exceed our customers' expectations. We strive to deliver the best possible customer experience, from the smallest detail to the largest deal.
• To have fun. We're in this for the long haul, so we better love what we do and enjoy doing it together.

Join us and add to our culture, we seek your input and contribution to our success.

As the Production Support Engineer, you will be responsible for providing engineering support to Invoca’s tier 1 and tier 2 support teams. The ideal candidate enjoys helping people, has a positive attitude and a passion for problem solving. Attention to detail, strong communication skills, and a customer-centric orientation are necessary. Your career path in this role can lead to a software development role or to a more senior support role depending on interest and experience.

As a member of the team you will:

• Become a domain expert in the Invoca platform, gaining an overall understanding of all major functionality.  
  
• Manage ongoing tasks and customer projects using project management techniques, including estimating levels of effort and tracking time.
• Work with the Customer Success and Development teams to troubleshoot any application problems customers experience.
• Work directly with customer facing teams to help facilitate setting up new customers on the Invoca platform.
• Propose, design, implement and test the Ruby on Rails tools needed to perform Production Support tasks.

• Bachelor's degree in Computer Science or equivalent experience.
• Demonstrated proficiency in Ruby on Rails or similar high level language.
• Strong written and interpersonal communication skills, including the ability to explain simple procedures both verbally and in writing.
• Strong organizational and analytical skills. Ability to work at a detailed level.
• Desire to learn the Invoca call marketing platform.
• Experience with SQL and web technologies desired.
• Knowledge of the agile software development process a plus.
• Some knowledge of telephony a plus.

Invoca Offers:

• Competitive salary and performance compensation
  
• Stock options in a fast-growing company
  
• Excellent medical benefits and paid time off
  
• 401K plan with company matching
  
• The chance to work closely with a management team with big wins under its belt
  
• Be part of dynamic team 
  
• If you’re a smart, motivated, high-integrity rock star, come join our team!

To all recruitment agencies not contractually engaged with Invoca: Invoca does not accept agency resumes. Please do not forward resumes to our jobs alias, Invoca employees or any other company location. Invoca is not responsible for any fees related to unsolicited resumes.