Our Services are focused on helping organization attain their goals by finding and placing superior personnel in your critical positions.  At J3 Global we are committed to help all of our stakeholders succeed. Our staff provide end to end IT,healthcare and business process services that facilitate the ongoing evolution of our client's businesses. J3 Global is dedicated to supporting and enhancing our client's  performance; to providing our staff with rewarding careers: and offering our partners superior returns over time. At J3 Global we are in the business of delivering results.

The Training & Engagement Specialist will serve as a key member of the team and will play a significant role in providing guidance and service to Company's account management teams. This role serves as a critical point-of-contact for clients and is responsible for the successful execution of all training and related activities, including design, development, facilitation and training administration.

The Training & Engagement Specialist is also responsible for developing and maintaining activities within the Learning Management System (LMS) for clients (internal & external), ensuring certification compliance, (where appropriate), monitoring successful learning comprehension, creating and maintaining training materials and identifying additional learning opportunities. The candidate must be an experienced professional with a diverse skill set, and must process the ability to think strategically while executing tactically.

Essential Duties and Responsibilities:

• Collaborate with clients, internal stakeholders and e-Learner Developer to translate training/education goals & objectives into detailed requirements, training plans, course designs and materials.
• Create and manage to training plans, leading day-to-day training activities and internal and external client interactions and expectations.
• Establish & maintain a clear understanding of clients’ business in order to drive continued utilization and adoption of Company's solutions. 
• Collaborate with Account Executives and Program Managers to facilitate training & user outreach campaigns tailored to user base and solutions implemented for specific accounts.
• Support internal onboarding and continued education initiatives.
• Track and administer training requirements, attendance and certifications using a Learning Management System.
• Regularly report on status and progress of training goals & objectives, updating training plans as necessary.
• All other duties as assigned.

Bachelor’s degree in related field.

Minimum of 5 years relevant experience, preferably within a healthcare payer organization or healthcare-focused management/strategy firm.

Working knowledge of basic payer-related data such as medical & pharmacy claims, membership, lab, authorizations, etc.

Demonstrated knowledge/subject matter proficiency in at least two of the following areas:

• Medical & Medicaid Management
• Network Management
• Provider Engagement
• Population Health
• Employer Reporting

Demonstrated experience with curriculum and instructional design principles including Adult Learning Theory (ALT), self-paced instruction and learning design principles and evaluation methods.

Ability to apply working knowledge of the healthcare industry and associated trends in order to create relevant scenario-based interactive training sessions.

Excellent facilitation skills across a variety of training environments, including Instructor Led Training (ILT) and virtual classrooms/webinars.

Excellent writing skills with the ability to create professional learning materials, including training guides.

Solid instructional design capabilities including the ability to create online training

Travel required (approximately 50%)

Passionate about producing high-quality work and forming strong, trusting relationships, both internally and externally at all levels of an organization.

Excellent team-player attitude, with ability to consistently demonstrate the highest levels of professionalism, integrity, mutual respect and accountability to others.

Strong analytical and judgment skills, with the ability to make sound decisions and follow through.

Excellent verbal and written communication skills.Excellent presentation skills.

Must be self-motivated, proactive and able to work well under pressure.

Commitment to comprehensive and current business documentation.