Senior Social Media Manager

  • Bellevue, WA

Company Description

JeffreyM Consulting is a leader in providing end-to-end staffing augmentation for companies and industries of all types and sizes. We specialize in strategic consulting services with over 10+ years of experience partnering with the largest software company in the world. Yet we also engage in Direct to Hire and Contract to Hire staffing models so our people have the flexibility to work in any environment they choose. We are a company of experts driven by a passion to share our knowledge and create impact both at work and also in our communities too. We do this by aligning our expertise to several practice areas across Digital, Events, Channel, Marketing and Analytics. If you want to be a part of a fun, flexible, innovative and driven group of people who care about customers helping them to solve challenging business problems, then JeffreyM Consulting is the right place for you!

Job Description

Are you a social media guru with a passion for technology? We are looking for a Social Media Team Lead who will be responsible for defining and driving strategic social media engagement, tracking performance, and leading a team of Community Managers to help our stakeholders meet and exceed their goals. The ideal candidate is passionate about social media and its ability to engage with customers.

Responsibilities:

  • Define engagement strategy in alignment with product / marketing business objectives and related to events, releases, and moments in time
  • Plan and manage the social media editorial calendar or partner with / be the point person with agencies, collaborating and providing insights relevant to editorial planning
  • Manage the Social Content Studio for reactive content, planning and providing input during the creative development process (if applicable)
  • Manage Sprinklr for designated brands - includes working with Sprinklr resources on an ongoing basis to manage permissions, troubleshoot, optimize dashboards, and create and manage listening queries
  • Develop and provide weekly, monthly, and ad-hoc reports, to include engagement metrics, top engagements, themes, and listening insights
  • Manage relationship with stakeholder – Act as day-to-day contact, provide thought leadership, and share value new services can bring (Example: Social Content Studio / Paid Media)
  • Generate insight into community performance and provide recommendations for improvement
  • Manage team of Community Managers on goals and performance, as well as providing guidance to help them grow in their careers
  • Manage relationships with triage and support team(s) as it relates to social engagement 
  • Manage the client's budget and provide quarterly updates on spend vs. actual 


Qualifications

  • 3+ years of professional level social media experience
  • Related experience or education in the field of marketing, communications, advertising or consulting
  • 4 year BA/BS degree in related field required
  • Experience in social media and online engagement tools, preferably Sprinklr
  • A driving passion for social media, building community, interacting with various audiences
  • Strong verbal and written communication skills
  • Excellent organizational, time and self-management skills
  • Experience being point of contact for a client and managing a team
  • Strong sense of initiative and ability to work under pressure on multiple projects
  • Advanced computer literacy in a Microsoft Office environment



Additional Information

All your information will be kept confidential according to EEO guidelines.