Guest Services Executive

  • Irvine, CA
  • Full-time

Company Description

Headquartered in Irvine, California, JetSuite’s vision to provide the freedom and exhilaration of private air travel to more people than ever is realized through efficient operations, acute attention to detail, acclaimed customer service, and industry-leading safety practices. And JetSuite continues to be the only jet charter company to guarantee its instant, online quotes for its fleet of WiFi-equipped JetSuite Edition CJ3 and Phenom 100 aircraft. 
 
The fastest growing jet charter company in the nation, JetSuite is backed by some of the strongest names in aviation and customer service, including David Neeleman (Founder, JetBlue Airways & CEO, Azul Brazilian Airlines); Tony Hsieh (CEO, Zappos.com); and Art Samberg (Founder, Pequot Partners). Its executive team includes CEO Alex Wilcox (Co-Founder, JetBlue Airways), President Keith Rabin, VP of Operations Brian Coulter and VP of Sales Dave Myrick. 
 
JetSuite offers one-off charter as well as SuiteKey Membership, through which perks such as discounted hourly rates, more flexible change policies, and a dedicated Guest Services team are accessed.  For further information visit www.jetsuite.com, and become a fan at www.facebook.com/jetsuiteair to view the company's last minute daily SuiteDeals.

Job Description

JetSuite is looking for the best in luxury-oriented customer service.  We are seeking positive, professional, energetic, and detail-oriented individuals to help us ensure complete customer satisfaction while assisting in generating sales.  Candidates should possess excellent communication skills and a passion for forging long-lasting relationships.  This is a full-time position, based in Irvine, CA.

Guest Services Executives report directly to Guest Services Supervisors.  Must be willing to work some mornings, nights, weekends and holidays.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Pre-qualify and properly distribute inbound leads in a timely manner
  • Ensure all generated leads are accurately entered into company database
  • Oversee trip booking process from beginning to end:  Take inbound trip requests, generate and distribute quote, secure payment and book trip
  • Process sales transactions
  • Update and organize sales collateral
  • Manage new and existing reservations
  • Effectively coordinate and communicate all itinerary changes
  • Coordinate and arrange additional services / special requests
  • Oversee ground transportation bookings for clients
  • Develop personal relationship with clients; understand their likes and dislikes and react accordingly
  • Maintain excellent knowledge of overall brand, product pricing, industry lingo, terms and conditions, and availability
  • Ensure accurate communication across company departments
  • Manager broker desk during certain shifts, overseeing trip booking process for this specific channel
  • Follow procedures to post to company’s social media outlets

Qualifications

IDEAL CANDIDATES HAVE:

  • REQUIRED:  2+ YEARS EXPERIENCE DEALING DIRECTLY WITH CLIENTS IN ONE OF THE FOLLOWING CATEGORIES
    • Sales (luxury product preferred but not required)
    • Customer Service (luxury product preferred but not required)
    • Aviation
  • Experience with luxury products / clientele preferred but not required
  • Knowledge or familiarity with aviation or travel
  • Impeccable verbal & written communication skills
  • Desire to create a positive and rewarding work culture
  • Comfortable working in a fast-paced, dynamic environment
  • Must maintain composure under pressure
  • Familiarity with Microsoft Office Program Suite, Google Business Solutions, and Salesforce.com

Additional Information

Must be available some early mornings, late nights, and weekends.