Presales Engineer

  • Batroun, Lebanon
  • Full-time

Company Description

6SS is a modern video surveillance and security systems company that provides complete security solution, from Software to Hardware to Professional Services and Training.

Job Description

Responsibilities:

  • Communicating with customers to share updates through email, phone, and chat support.
  • Get to know 6SS product offerings and become a solution expert, who can answer customer questions and provide them with the right solution.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Document common issues in the form of knowledge base tech notes.
  • Act as the technical subject matter expert for 6SS product portfolio.

     

      Qualifications

      Education:

      Bachelor degree in Computer Science or equivalent.

      Work Experience:

      At least 2 years of experience in Systems & Databases installation, servers management, and technical support.

      Technical Skills:

      • Must have hands-on experience in Systems & Databases installation and management. Specifically CCTV systems such as Milestone Systems.
      • Good Knowledge in Virtualization (vmware, ovm), Linux, Windows server, MS SQL server, surveillance cameras fundamentals.
      • Basic knowledge of Networking and Security concepts.

      Additional Information

      Other Skills:

      • On-site and remote support experience (Optional)
      • Provide clients, consultants and contractors with basic technical support when needed.
      • Respond to clients’ queries and requests in a timely and professional manner

       

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