Community Service Manager

  • Abu Dhabi - United Arab Emirates
  • Employees can work remotely
  • Full-time

Company Description

Our client is an Abu Dhabi based financial institution that has a non-profit arm with a mission to bring together a large network of volunteers, businesses, individuals, and charities that aspire for a better society.

Job Description

The Community Service Manager will be responsible for the overall management of the non-profit organization and Public Relations for the Chairman/Founder of the group in addition to fostering a sense of cooperation and collaboration and building positive relationships across the board. This is a Full-time employment.

RESPONSIBILITIES:

  • Build, grow, and manage the non-profit organization by working closely with the Corporate Communication Department.
  • Establish contact and on-board Charities and Merchants to the non-profit.
  • Maintain relationships with Charities and Merchants.
  • Coordinate with Charities and Merchants to ensure their presence in the organization and conduct meetings with important stakeholders from the charity organizations to maintain relationships.
  • Manage the day-to-day operations.
  • Attend and participate in professional group meetings; stay on top of new trends and innovations in the field of Community Service.
  • Build, engage, and proactively manage a social community through Social Media.
  • Perform Community Management across Social Media platforms (i.e. Facebook, Twitter, LinkedIn, YouTube and Instagram); including publishing content, performing enhancements and modifications, and coordinating prompt responses to questions and comments over social media platforms.
  • Produce reports that analyze campaign performance and trends in order to improve the organization’s Social Media strategy and provide insight to Senior Management.
  • Handle PR for the Chairman/Founder of Finance House Group. Coordinate directly with the Chairman to understand his thought process and manage his Social Media channels.

KNOWLEDGE AND SKILLS

  • Experience leading projects from strategy development to successful deployment and ongoing optimization.
  • Native speaker of English and Arabic with excellent verbal and flawless written communication skills.
  • Strong project management and organizational skills.
  • Advanced knowledge and understanding of Social Media platforms, their respective participants, and how they can be deployed in different scenarios.
  • Proven ability to collaborate across divisions to implement processes and achieve results. Track record of building and maintaining productive relationships with multiple stakeholders, including working closely with department heads.
  • Ability to prioritize, multi-task efficiently, and respond to ongoing requests in a timely manner.
  • Passionate for new and emerging media channels and technology.
  • Strong customer-service orientation. Ability to develop productive relationships with internal clients and external constituencies.
  • Ability to work remotely.

Qualifications

  • A Bachelor’s Degree or equivalent in Business, Marketing, e-Business, Communications, or a related field.
  • 5+ years of work experience in Community Service, Social Media, and Public Relations.

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