A booming online shopping platform, based in Beirut

Responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Work closely with our product managers and development teams
• Attend daily stand-ups and any other meetings schedules
• Manage tasks using JIRA and communicate status to tech leads and project managers
• Support production releases and investigate issues if needed

Requirements:

• Bachelor’s degree in computer science or software engineering or any related field
• 2 years’ experience in the field
• Basic knowledge of HTTP, DNS protocols
• Basic knowledge of REST, JSON
• Good knowledge of PHP, HTML, MySQL/SQL
• Experience in QA/Rest API testing
• Experience with Postman or curl/other command line HTTP clients
• Basic knowledge of git
• Excellent attention to detail, strong prioritization skills
• Experience working in agile projects
• Strong collaboration skills
• Good knowledge of English & Arabic language (both spoken and written)
• Ability to work effectively, both independently and as a member of a team