IT junior support officer

  • Beirut, Lebanon
  • Full-time

Company Description

WIN Sales and Marketing programs

WIN Human Resources 

Job Description

The IT Client Support Officer in the Maintenance division is responsible for attending and catering to client technical issues, configurations, and installment of Information Technology (IT) software and hardware, whether to be performed both from the company offices remotely with the customer and on customer sites, whatever is needed based on the case.

Qualifications

  • Strong interpersonal skills such as telephone skills, communication skills, active listening and customer care.
  • Ability to multi-task.
  • Strong organization and administrative skills.
  • Self-motivated with the ability to work in a fast-paced environment.
  • Proficient in the English and Greek languages
  • Have a vehicle whenever onsite visits are required.
  • BA/BS degree (required)
  • Major in computer science, business administration or a related field (preferred)
  • 1-4 years of IT customer service experience (required)

Additional Information

Additional Duties and Responsibilities

  • Assess client IT needs and make recommendations, including IT equipment and service packages.
  • Negotiate sales, packages, and long-term contracts with clients.
  • Establish sales goals and implement a plan to meet those goals.

Compensation

Salary + Bonus 

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