Member Success Manager

  • Los Gatos, CA, USA
  • Employees can work remotely
  • Full-time

Company Description

aiXplain, Inc.

Come join a team of industry and science leaders to achieve a vision of empowering innovation through state-of-the-art artificial intelligence leveraging multiple cloud technologies. We are addressing exciting challenges for our customers, at the intersection of AI/ML and cutting-edge cloud infrastructure.

Job Description

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.

Qualifications

  • Communications or marketing degree.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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