⚠️  Engineering or Computer Science Background REQUIRED ⚠️

CARBO ELECTRIC BIKE

We are a team of cycling enthusiasts and electric bike passionates with a mission to redefine the electric mobility industry by building e-vehicles through problem-solving. 

The CARBO team is the culmination of an international partnership based between Montreal, and Asia, bringing several players with unique expertise within the electric mobility and carbon fiber industry. CARBO is the perfect example of how we redefined what a folding e-bike should be: Light, Durable, Easy to service, with stunning design and functionality.

Join us on our mission to redefine the electric mobility industry and together walk toward a greener future!

We are looking for energetic, customer-driven, responsible team players that are diverse, positive, approachable, and always eager to grow, and learn.

You will be joining our sales and technical customer support team to help riders find the most suitable e-bike and accessories for their daily commuting needs. You will also be responsible for helping existing riders with common issues and diagnostics of e-bikes.  Our technical support specialist should always be available to help, including weekends and on Holidays when needed.

The position is remote therefore customer service representatives have the option to work from home. The candidates will undergo paid training prior to joining the team. This is a trial-based full-time contractual position with the possibility to transition into a permanent position.

What we are looking for is:

• Cycling enthusiasts with experience in technical support via chat, e-mail, phone, and social media platforms.

• Positive individual attitude, always eager to engage in conversations with customers and to advise in the best possible way.

• Ability to work well under pressure and handle customer complaints.

• Creative individuals that have the ability to think outside the box.

• Individuals that are attentive to details and have impeccable written or oral skills.

• Great communicators with strong social skills.

• Bonus points for individuals that are bilingual 

• Bonus points for a technical cycling experience

Key Responsibilities:

• Answer all communication with customers and future riders, via our portal ticketing system, as well as via phone calls, email, and social media. 

• Engage in pre-sale support and after-sale support and issues diagnostics

•  Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.

•  Respond to end consumer calls for technical, general product support, and spare parts, topics.

• Troubleshoot, and resolve technical or software-related issues of eBikes using active listening and a positive attitude.

• Make decisions on warranty per company guidelines.

• Document calls/cases in a CRM (Customer Relationship Management) tool

• Demonstrate the ability to be a team player by taking initiative in participating to implement new strategies in order to increase the growth of the CARBO brand.

Do you believe that you have what it takes? Join us on our mission to redefine the electric mobility industry and together walk toward a greener future!

• Great communication skills both written and verbal. 

• Fluent in English, French-speaking is a plus. 

• Performs and completes tasks in a timely fashion.

• Problem solver, with the ability to develop solutions on short notice. 

• The ability to work under pressure involves dealing with constraints that are often outside of your control 

• A minimum of 2 years of experience in technical support or relevant technical experience.

• Be analytical with the ability to detect patterns, brainstorm ideas, analyze and interpret information to make data-oriented decisions. 

• Required degree: Engineering or computer science background. 

All your information will be kept confidential according to EEO guidelines.