Audio Video Technician - Temp to hire
- Fremont, CA
Works in collaboration with the Northern California Support Manager and other CLIENT resources to troubleshoot, define, escalate and resolve audiovisual equipment and system problems for our customers. The Technician primarily performs these services at our customer’s facilities. A comprehensive background in electronics, computers and audiovisual best practices is required. This position will report directly to the Support Manager. Job responsibilities and duties listed are not limited to the following and are subject to change.
Duties and Responsibilities:
Represent CLIENT Support by providing good customer service while ensuring a high level of customer satisfaction.
Prepare and research for each service call beforehand. This may include study of the system documentation, service manuals, review of programs and discussing issues with technical resources regarding specific equipment or problems.
Perform systematic and high-quality diagnostic troubleshooting and repair or adjustment to the integrated audiovisual systems.
De-install/install system components, devices, and equipment.
Provide detailed status (document in writing your findings) of system repair.
Intermediate knowledge of trouble shooting video and audio conferencing systems.
Intermediate knowledge of trouble shooting DSP audio systems.
Intermediate knowledge of trouble retrieving, loading, and troubleshooting control systems.
Able to repair connectors, cables, and other system components.
Able to de-install/install system components, devices, and equipment.
Follow up on unresolved issues.
Maintain and update technical bulletins for all applicable equipment.
Maintain proper safety practices at all times.
Using common sense comply with all aspects of the Avidex Employee Handbook, company policies, operating procedures and group standards
Handle other duties relative to the job as assigned by management.
Work sites vary from finished executive boardrooms to new construction sites. Majority of work is indoors, but site conditions vary drastically. Appropriate dress is required.
Work hours will vary according to individual calls. Some service calls may require after normal hour and/or weekend commitments.
The working environment contains various power tools, electricity, heights, construction hazards, etc. Therefore, all employees are required to take the necessary actions and precautions to ensure that practical safety techniques and measures are employed.
Strive to maintain a billable/chargeable percentage of no less than 75% by providing technical work.
Provide back up for Dedicated On-Site Technicians as directed by Support Group Management.
4+ years’ experience within the Audiovisual industry
Demonstration of good customer service
Two year electronics degree or comparable work experience
Must have experience using hand tools and test equipment of the Audiovisual trade
Must have proficiency terminating all common Audiovisual Industry cables
Must have experience using construction equipment inclusive of, but not limited to ladders, scaffolding and lifts, etc.
Intermediate knowledge of de-installing and reinstalling audiovisual equipment
Intermediate knowledge of reading and understanding architectural drawings
Must be familiar with Intermediate knowledge of loading and retrieving Crestron and AMX code
Intermediate knowledge of troubleshooting Crestron and AMX code
Must have good computer skills including proficiency using Windows and MS Office
Intermediate knowledge of programming Extron and SP Control systems
Intermediate knowledge of understanding audio acoustics and echo cancellation.
Intermediate knowledge of configuring Polycom and Tandberg videoconference systems
Intermediate knowledge of configuring Polycom Vortex and ClearOne XAP audio conference systems
Intermediate knowledge of loading, retrieving, adjusting DSP audio systems (i.e. Biamp, Rane, BSS, Polycom, Clearone, Mediamatrix, etc.)
Intermediate knowledge of basic networking skills as they apply to the Audiovisual Industry
Intermediate knowledge of configuring a wired or wireless TCP/IP network
Intermediate knowledge of configuring Laptop for network connectivity to AV equipment
Must be familiar with using telnet
Must be familiar with setting audio gain stages and adjusting common audio equipment
Must be familiar with adjusting video display systems
Willingness to learn, exceed customers’ expectations and a solid work ethic
Must have a great deal of mobility in walking, driving, lifting and carrying.
Must be able to stand, kneel and crouch for long periods of time.
Must be able to see, hear and have good eye/hand/foot coordination.
Must be able to climb ladders and scaffolding.
Must be able to work in high places and in small cramped places.
Must be able to work in hot humid places as well as cold places.
Must be able to drive a vehicle long and short distances.
Maintain a valid driver’s license, insurance and use of personal vehicle
Must have broadband internet access at home