CARGO SUPPORT SPECIALIST - LOGISTICS

  • Eagan, MN
  • Full-time

Company Description

A worldwide information technology company providing a portfolio of IT services, software, and technology that solves critical problems for clients. Specialized in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, they bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.With approximately 23,000 employees, they serve commercial organizations and government agencies throughout the world.

Job Description

Company:TOP IT CONSULTING FIRM
Position Title: CARGO SUPPORT SPECIALIST - LOGISTICS
Location:EAGAN, MN- US

Description:The Logistics Support Specialist provides in-depth technical support of the company’s Logistics Management System (LMS) suite of applications for Hosting & Integration Services (HIS) customers. Answer questions about the functionality, operation, and usage of LMS. Triages client issues to identify software defects, investigate causes, recommend workarounds, and answer functional questions in response to client contacts. Transfer contacts requiring code changes to the next level of client support within the organization

Responsibilities:
•Provide contact support/triage to HIS clients
•Interface directly with HIS clients
•Provide assistance to clients in resolving issues with the Company’s Logistics Management System (LMS)
•Test LMS enhancements and fixes

Qualifications

Qualifications: The incumbent should have good oral and written communication skills.
1.Experience in cargo operations and with cargo logistics management systems
2.Experience with cargo terminal warehouse, and customs
3.Information Technology (IT) experience in Cargo business domain
4.Client support/triage experience 
5.General LMS experience

**Desired**
1.Experience with air waybill (AWB) management
2.Experience in software application testing

Relocation:NA

Additional Information

For immediate consideration, please email a copy of your updated resume and/or contact details to:

Leon Foster
leon.foster@kggroup.com
Recruiter, KGTiger
Ph: 888-738-5815 (USA)

ABOUT KGTiger:
A professional services consulting firm hired to directly source prospective candidates. The company’s strategy of maintaining long-term relationships has created a success paradigm that nets great benefits for candidates and clients. Your confidentiality is totally respected. Resumes and other employment-related information are not shared with the client until we have secured your permission. Likewise, we may be asked to maintain client confidentiality.