Kaltura’s mission is to power any video experience. Provider of the world’s first Open Source Online Video Platform, Kaltura simplifies the creation of video experiences, and provides tools that facilitate innovative and engaging experiences that create value:

■ The Kaltura platform engages hundreds of millions of viewers by providing Media companies with advanced video management, publishing, and monetization tools that increase their reach and monetization and simplify their video operations.

■ Kaltura improves productivity and interaction among millions of employees by providing Enterprises with powerful online video tools for boosting internal knowledge sharing, training, and collaboration, and for more effective marketing.

■ Kaltura offers next generation learning for millions of students and teachers by providing Educational institutions with disruptive online video solutions for improved teaching, learning, student retention and increased engagement across campuses, districts and beyond.

Kaltura is looking for a motivated and proactive support engineer to join our growing support team. The support team is responsible for providing ongoing operational support to Kaltura’s customers. Utilizing knowledge of the customer environment, the team delivers timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. 

•  Exact Science fields (CS/Engineering) students with at least 2 years until graduation

• Minimum one year of experience in a similar position (support/ application engineer etc.) – a must.

• Willingness to work in shifts (24/7), at least 3 days a week.

• Technical experience in at least one of the following: operating systems, networking (TCP\IP protocols), database (SQL queries).

• Proven experience with internet technologies including: Network architecture and terminology (http\https\FTP, domains, DNS).

• Reading and analyzing logs – advantage.

• Familiarity with programming languages (HTML, JavaScript) – advantage.

• Excellent English language skills - spoken and written (including technical writing).

• Strong troubleshooting and problem solving skills.

• Excellent customer service skills and effective learning skills.

• Great verbal and written communication skills.

• Additional foreign language – advantage.

All your information will be kept confidential according to EEO guidelines.

■ To join Kaltura’s community visit, www.kaltura.org and www.html5video.org

"Kaltura provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, and military service. In addition to US federal law requirements, Kaltura complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training."