KellyOCG is the Outsourcing and Consulting Group of workforce solutions provider, Kelly Services, Inc. From workforce consulting and outsourcing through to talent supply chain management, we partner with the world’s leading companies to innovate the talent solutions of tomorrow. We are recognized in the Leaders category for The 2012 Global Outsourcing 100 Service Providers List by the International Association of Outsourcing Professionals (IAOP) and have won multiple awards, including: RPO Bakers' Dozen - 8 years running<br>- HRO Today's Global Leaders List - HRO Customer Relationship of the Year (with GE Money)

As part of Kelly's Outsourcing Consulting Group (OCG), CWO leverages staffing, procurement, and supplier management expertise to bring customers an end-to-end centralized workforce management program. The Sr. Operations Manager will have the opportunity to interact with key decision makers/stakeholders within a Managed Service Provider (MSP) account, delivering consultative solutions for tactical/operational staffing and recruitment services on behalf of KellyOCG.

Responsibilities Include:

• Analyze performance goals and service level agreements to ensure we are meeting and surpassing expectations and goals
• Ensure accurate billing and reconciliation processes are maintained and escalate when necessary
• Using analytics drive consultative solutions and program improvements
• Performance management and development of staff
• Ensures the successful hiring, orientation and training of staff
• Motivate staff and responsible for engagement
• Actively engage in the My Career process
• Timely coach and counsel staff to improve performance
• Identify staff development opportunities including training
• Adhere and comply with HR/employment practices including but not limited to hiring practices, Equal Employment Opportunity Commission, Americans with Disabilities Act, and Affirmative action guidelines
• Partners with and supports other operations areas to complete projects that improve the operations of the business practice and C.O.M.
• Identify additional business opportunities to be added to current operations 

• 4+ years staffing industry experience with an emphasis on operations management; background in managing large strategic MSP accounts highly desirable
• Bachelors' degree or equivalent experience
• Extensive experience with staffing and recruitment related program management
• Previous background in contingent workforce management solutions, procurement, strategic sourcing, talent acquisition, workforce planning, supply chain management, or managing suppliers of temporary labor

•     Prior supervisory or management experience

•     Demonstrated knowledge/experience in screening, hiring, assigning, and managing contingent/contract employees

•     Demonstrated experience in/working knowledge of managed service delivery business process with experience in full-lifecycle recruitment, direct hiring (full-time), and/or business process outsourcing activities.

• Strong aptitude for HR technology systems e.g. Fieldglass, Peopleclick, IQ Navigator or ATS system.

KELLY Services 

 About Kelly Services® 

Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire and direct-hire basis. Serving clients around the globe, Kelly provided employment to approximately 540,000 employees in 2013. Revenue in 2013 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn, & Twitter. Download WorkWire™, a free career and employment resource iPad® app by Kelly Services. 

 We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing. 

 At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work. 

 We foster an inclusive environment where people are engaged and succeed. A passion for people drives our focus on long-term growth, learning and development. We create a world of opportunities for those with varied talents and a drive to excel. When our people succeed, we succeed. 

 Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans and is committed to employing a diverse workforce.