- Toronto, Canada
Quality starts at the top. Our committed and experienced leadership team sets the standard for company excellence and strives to inspire success at every level. With a track record of operational excellence, financial performance and the proven ability to apply astute business strategies across the organization.
We help organizations form, execute, and thrive. With capabilities including Management Consulting and Venture Investment and Advisory, our integrated businesses provide value to the organizations and communities we serve. Our consulting group helps clients develop strategic insights and translate them into impact. Our clients look to us for industry and functional expertise combined with our ability to execute. Our capital group provides deep venture advisory expertise, leveraging our broad network and the horsepower to drive portfolio companies’ growth and success. The firm is regularly honored by many publications as an exceptional place to work, including The Wall Street Journal and Consulting magazine. ESSENTIAL FUNCTIONS: Coordinate daily with internal and external customers on inventory demand, order fulfillment status, inventory availability, forecasts and schedules. Responsible for maintaining the warehouse system database with accurate information such as part and serial numbers. Monitor fulfillment activity including ensuring data transmissions are on schedule, orders are filled as scheduled, and all shipment discrepancies are researched, addressed and reported. Monitor stocking levels by reviewing daily inventory receipts, reports and working with fulfillment center to address and resolve inventory discrepancies. Work closely with the Manager, Facilities and Warehouse to prepare daily, and monthly, performance metrics to monitor performance such as on time delivery status, inventory stocking levels, RMA (Return Material Authorization) shipping errors, etc. Identify issues with equipment, logistics and shipping and recommend corrective actions. Responsible for XM equipment testing to ensure lighting systems are active and working properly. Coordinate with carriers and determine the best solution to route orders to maximum service standards and margins when required. Assist the fulfillment center as required for the pick/pack, shipping and receiving functions. Coordinate and review new customer orders/requests and manual data entry of orders, RMA process initiation, tracking and report generation as required. Manage the cycling of parts to and from the repair vendors and track by serial number as required. Coordinate with shippers' customer service representatives on exceptions, rush orders and order changes. Proactively provide problem-resolution for customers, warehouses and carriers. Assist carriers with loss and damage discrepancies, provide disposition. Escalate issues to management as appropriate. Maintain on-going communication with shipping facilities and carriers to ensure proper execution. OTHER: Other duties as assigned. SUPERVISORY RESPONSIBILITIES: None. QUALIFICATIONS: Excellent organizational skills Excellent written and oral communication skills Excellent computer skills, including Microsoft Word, Excel, Ability to work in a team and independently Self-motivated and self-disciplined with “can-do” attitude and excellent follow-up skills Proven ability to form strong relationships with internal and external customers Must have excellent customer service skills and interact well with others Ability to manage multiple tasks in a fast paced environment Proficiency in tracking and evaluation of financial reports Detail oriented, able to multitask and meet deadlines EDUCATION AND EXPERIENCE: GED or equivalent experience 1 - 3 years experience in material control We lead to impact. We focus on what really matters, thinking big while working lean and mobilizing our clients' own forces for change. Our results-driven approach enables our clients to move with clarity and confidence from strategy to successful execution in the areas that add greatest value to their organizations. We are focused on achieving real, measurable results that your organization can sustain. You will work with experienced consultants with deep industry and functional expertise. We customize the right size of team for the requirements of your project. We work alongside your team, ensuring client solution ownership and appropriate skills transfer. We provide an independent perspective based on factual analysis and our expertise. Many of our consultants live and work where our clients do, promoting long-standing relationships and commitment