Lead Dispatcher

  • Toronto, Canada

Company Description

Quality starts at the top. Our committed and experienced leadership team sets the standard for company excellence and strives to inspire success at every level. With a track record of operational excellence, financial performance and the proven ability to apply astute business strategies across the organization.

Job Description

We help organizations form, execute, and thrive. With capabilities including Management Consulting and Venture Investment and Advisory, our integrated businesses provide value to the organizations and communities we serve. Our consulting group helps clients develop strategic insights and translate them into impact. Our clients look to us for industry and functional expertise combined with our ability to execute. Our capital group provides deep venture advisory expertise, leveraging our broad network and the horsepower to drive portfolio companies’ growth and success. The firm is regularly honored by many publications as an exceptional place to work, including The Wall Street Journal and Consulting magazine.                                                                                                                                                                                                                                                                                              Responsibilities may include, but are not limited to, the following:                                                                                                                                                                                                                                                                                                  Logs all incoming phone calls.                                                                                                                                                   Dispatch calls as directed by the Field Foreperson.                                                                                                                                                   Works all USA notifications.                                                                                                                                                   Coordinates with the Field Foreperson all service slips ready for installation.                                                                                                                                                   Enters and maintains data on computer.                                                                                                                                                   Organizes and files all daily paperwork.                                                                                                                                                   Follows all safety rules of the Company.                                                                                                                                                                                                                                                                                              JOB SPECIFICATIONS:                                                                                                                                                                                                                                                                                                  Must possess a high school diploma or equivalent.                                                                                                                                                   Should have either experience in dispatching, or in the field of water production and maintenance.                                                                                                                                                   Strong ability to read and interpret maps, strong organizational skills, and good time management skills.                                                                                                                                                   Must be able to communicate both orally and in writing with the public and all levels of Company personnel, and be able to make quick, reliable analyses in phone communications.                                                                                                                                                   Must possess strong computer skills.                                                                                                                                                   A person in this position is a front line representative of the Company and his/her attitude and appearance should reflect this responsibility.                                                                                                                                                   Experience with water system production, operations, and/or maintenance preferred.                                                                                                                                                                                                                                                                                              PHYSICAL REQUIREMENTS:                                                                                                                                                                                                                                                                                              Must be able to do the following:                                                                                                                                                                                                                                                                                                  Vision and hearing correctable to enable understanding of instructions and performance of job duties.                                                                                                                                                   Ability to communicate effectively and professionally in English, both orally and in writing.                                                                                                                                                   Sufficient physical dexterity to walk, drive, lift, carry, stoop, bend, push, pull, and climb stairs.                                                                                                                                                   Ability to handle (lift, carry, operate, etc.) materials and equipment necessary for the job.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           We lead to impact. We focus on what really matters, thinking big while working lean and mobilizing our clients' own forces for change. Our results-driven approach enables our clients to move with clarity and confidence from strategy to successful execution in the areas that add greatest value to their organizations. We are focused on achieving real, measurable results that your organization can sustain. You will work with experienced consultants with deep industry and functional expertise. We customize the right size of team for the requirements of your project. We work alongside your team, ensuring client solution ownership and appropriate skills transfer. We provide an independent perspective based on factual analysis and our expertise. Many of our consultants live and work where our clients do, promoting long-standing relationships and commitment