Start Date: Immediately 

Location: NYC

Our vision is to enhance the quality and efficiency of care by bringing medical communication to the 21st century. 

It is easier today than at any time in human history to connect to people and to exchange messages, but you still can’t talk to your doctor online. Klara is changing that. It’s Slack meets Intercom, for health professionals.

Klara will be the central communication network in healthcare and is directly connecting all providers, medical staff and all patients in one place. 

Klara is an e-health company based in New York City, USA and Berlin, Germany. Mr. Simon Bolz and Dr. Simon Lorenz, two specialists from the worlds of healthcare economics and digital communication, founded the company.

PRIMARY JOB RESPONSIBILITY:

Product Implementation

Train office managers and staff on effective usage of Klara technology.

Maintain open communication with office staff, physician assistants, and doctors post training.

Perform check-in visits to ensure optimal product usage.  

Workflow Analysis and Change Management: 

Observe and analyze practice communication workflows in order to create the most effective digital communication workflows for a given practice.

Identify root causes impacting Klara implementations, may they be workflow, culture, or accountability related, and devise appropriate solutions.

Overcome staff objections with poise, charm, and grace to work towards making every user an evangelist.

Product Feedback and Improvement:

As Klara’s eyes and ears in the offices of our customers, you will have a vital role in collecting product feedback from our users. The ability not be scared to ask “Why” one more time in order to uncover the underlying root cause is extremely important.

Meet with the product team on a regular basis to present user feedback, highlight trends, and discuss product strategy and roadmap.

JOB REQUIREMENTS:

Minimum 4 year college degree

Great presentation and superior customer service skills.

Excellent verbal and written communication skills.

Ability to work autonomously.

Teaching experience preferred.  

Perks:

The biggest perk is that you will be working on a game-changing product, in an established industry ripe for disruption, with motivated, amicable people, and in the process you’ll be making a positive impact on the lives of thousands of people.

Also, there’ll be:

- An awesome office space

- infinite coffee

- ping pong

- free beer if you are over 21 ;)

and the potential to add more perks to this list as you think of them.

Are you interested in becoming part of a success story?

We look forward to receiving your application!