Collections Specialist

  • Toronto, Canada
  • Full-time

Company Description

Do you have a passion for food? Want to be part of one of North America’s largest and most admired Food Companies? Then we want you to be part of our organization that has “the spirit of a startup and the soul of a powerhouse”.  In return, we’ll help you have a satisfying career filled with opportunities.  Be part of iconic brands such as Kraft, Maxwell House, Philadelphia, Jell-O, Velveeta, and Miracle Whip.



Kraft's Sales Organization is the primary link with retail customers and the consumers who buy our products every day.  Critical to success is a world-class Sales organization who strives to provide the best level of service possible to meet the needs of our unique customers.

Job Description

The Collections Specialist is responsible for the bill to cash management cycle once the order is entered in the business system and includes accounts receivable, collection and record retention management as it relates to the accounts assigned. 


The Collections Specialist provides support for collections management, tracking and issue resolution.  Leveraging communication skills, the Collections Specialist problem solves issues as they arise as part of day-to-day activities, masters the technical elements of the information and transaction systems and seeks to generate ideas and information regarding continuous improvement of controls and the customers' financial and logistical operations as it relates to Kraft.




1) Total Bill to Cash Management:

•Complete understanding and ownership of the credit & receivable cycle.

•Invoicing and payments, cash control and delivery summary management, collection of accounts receivable and department internal controls.

•Complete understanding of  Transaction and General Ledger systems as well as Risk Management and Reporting tools

•Key measurements:  AR$, DSO, IPC, WADTP, Deductions $, Past Due


2) Business Team Involvement

•Interacts with all Operation Customer Service teams and Customer teams, providing lead knowledge as it relates to the bill to cash cycle.

•Supports the Customer Business Team's in achieving receivable targets by providing reporting and provides lead on tasks related to job responsibilities.

•Supports and provides leadership as required on AR initiatives in conjunction with the Credit risk team, the Customer Finance Manager, and Sales Finance


University Degree in Business Administration, Commerce, Finance/Accounting (preferably)

•1 + years' experience in accounts receivables systems

•Broad understanding of distribution operations, industry invoicing and receivables standards and programs

•Drive for results/execute with excellence

•Interpersonal, negotiation and influencing skills

Additional Information

All your information will be kept confidential according to EEO guidelines.