Internship/Praktikum - Operations Manager (German speaking)
- Intern
Company Description
We believe that people should love entertaining others. Whether at home or at the office. It should be simple and enjoyable. It should be fast to organise. For people to entertain more often, we believe that catering services should be available at your finger tips. La Belle Assiette is on a mission to reinvent the catering industry, so that hosting guests for a meal becomes casual and accessible to everyone.
We are the European leader in a revolution in the catering industry. We help individuals and companies host great events by booking dining experiences with our hand picked chefs and caterers. We operate a "taxonomy-driven" marketplace which lets partners sell their services (private chef dining, buffets, receptions, office lunches etc….) and clients book securely online. We also offer partners all the tools they need so they can manage their business online (quotes, billing, planning, CRM…).
Our service is now available in 6 countries, with 700 partner chefs and caterers.
We are a team of 23, with an entrepreneurial, young, hard-working and extremely motivated culture.
Our company was voted Best E-Commerce Innovation by the Fevad, Argent Startup by IMC, Push Forward by l'Express Group. Our CEO was awarded Next Generation Leader by TIME in 2015
We have raised 3m€ with top investors, including Nicolas Brusson (BlaBlaCar’s cofounder), Thibaud Elzière (founder of Fotolia and eFounders), Nicolas Bourdin (founder of Extia), the three founders of l’Atelier des Chefs (Europe’s largest cooking classes company) and Kima Ventures.
Job Description
As operations manager, you'll manage the relationships and operations with clients and chefs for the German market. This position is based in Paris, where our operations' team is located. You'll however also interact daily with the German team (as you'll be handling operations for their market!)
Your responsibilities:
- Introduction phone call to all new client (B2C and B2B) requests. Then help the clients with their booking process.
- Close the requests which were generated by the sales team (who are pitching B2B clients)
- Respond to client questions and be able to present La Belle Assiette to them to entice them to finalise their booking
- Deal with changes/add-ons to bookings and special requests from clients
- Make sure you reach sales targets (and conversion rates of client booking requests)
- Manage a relationship with our Chefs in an efficient manner. This means onboarding new chefs and caterers who sign up to our site.
- Control the quality of all the events booked by your clients
- Participe in our strategy to increase the retention and frequency of purchases of our clients
- Work in collaboration with the rest of the team
Qualifications
- Great interpersonal skills
- Sales talent, very comfortable in conversations and on the phone
- With at least 1 year of university/college
- Native German speaker and good English
- Good understanding of responsibilities and great autonomy
- Hard working
- Very open minded
- Available for at least 4 months
Der erste Kandidat der alle Anforderungen erfüllt wird eingestellt.
Additional Information
Gehalt: verhandelbar
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