Don't just get a job, work for a company that changes peoples lives...every day!

We help provide jobs and job skills training for people with barriers to employment. We have Career Centers established in certain locations to help people search for jobs, prepare applications / resumes and more. We also support the community through other programs such as our GoodGuides Mentoring Program.

**Starting salary for our retail positions varies. We have excellent benefits for full-time staff inc. paid time off, health/dental/vision, and a 403(b) savings program.** 

As a Retail Operations Administrative Assistant, you will provide administrative support to the retail leadership team as well as,

• Serves as a customer liaison to assist with customer needs, issues or complaints; tracks customer complaints and coordinates responses to ensure timely turnaround.
• Assists in the development of the Retail Store Operations Guide (RSOG).  Compiles documentation of RSOG meetings; assists with implementation of RSOG procedures and policies.
• Compiles daily, weekly, monthly, quarterly and annual reports through POS, Excel or other software.
• Provides ongoing administrative support for retail operations.
• Prepares and assists with set-up for retail meetings.
• Ensures that adequate and timely communication is maintained between the retail leadership team and any customer complaints or needs.
• Performs general clerical duties, including but not limited to implementing and maintaining a departmental filing system, sending faxes, e-mails, mail, and other office communication, making and distributing copies.
• Oversees direct customer and vendor access to the retail operations offices including scheduling appointments and screening prospective vendors.

• Works directly with the retail leadership team to develop job specific training for retail positions.
• Assists in implementation of and tracks specialized trainings with General Managers (GM) and Assistant General Managers (AGM).
• Coordinates, disseminates and tracks completion of performance evaluations between HR staff and store management.
• Tracks monthly retail audits and merges data for easy and readily available access.
• Assists in planning special retail events including CEO visits to all stores, and special operation needs.
• Organizes and tracks retail headcount; assists the retail leadership team in the management of this information.
• Assists with phone coverage, when needed, for the Administrative Office receptionist.
• Participates in GM/AGM conference calls and provides administrative support, including but not limited to, documentation of the meeting, and provides reports in advance as directed.
• Travels in a company vehicle, as needed, to run errands or provide general support for retail leadership.
• Complies and communicates reports on safety and accessibility to retail leadership.
• Conducts and participates in safety drills/audits in the absence of leadership or as needed.
• Distributes retail specific supplies stored at the Dirksen location.
• Works with the Loss Prevention and Safety Specialist in the reporting/communication of incidents, accidents, and investigations involving customers, employees, service participants and other volunteers to the retail leadership.
• Travels with the retail leadership team for special events.
• Performs other duties as required or assigned.

• Requires high school diploma or equivalent.
• Requires three years progressively responsible administrative experience.
• Requires strong customer service skills.
• Requires strong documentation skills and attention to detail.
• Requires ability to work a telephone console and paging system.
• Requires basic knowledge of Microsoft products, and extensive knowledge of Word, and Excel, also requires the ability to utilize other software such as point of sale.
• Requires ability to prepare detailed reports utilizing Microsoft Word and Excel
• Requires ability to be assertive yet diplomatic in handling any situation involving the public, employees or service participants.
• Requires excellent oral and written communication skills.
• Requires ability to work weekends as needed.
• Requires a valid driver’s license, safe driving record, and proof of insurance.
• Requires the ability to maintain confidentiality of information related to LLGI operations, financial matters and personnel matters.

• Follows the dress code as directed by Goodwill and displays a professional image and attitude.
• Ensures compliance with all Agency policies, procedures and safety standards throughout areas and maintain same to meet CARF, DOL and other applicable regulatory standards.
• Requires ability to be consistently at work and on time on scheduled work days.
• Requires knowledge of and ability to follow all LLGI policies and procedures.
• Requires the ability to interact with people with disabilities in a manner which enhances their dignity, privacy and confidentiality.
• Requires ability to work independently while fostering a strong team atmosphere.
• Requires ability to complete tasks on time or communicate issues / problems with the appropriate person.
• Requires ability to promote a safe working environment and to ensure that all safety procedures are followed.
• Requires ability to successfully complete pre-employment drug screen, reference check and criminal background investigation.

TO APPLY: Please note that we will ONLY accept applications for this position through our website, www.llgi.org/careers OR via email to jobs@ llgi.org

Thank you for your interest in Land of Lincoln Goodwill Industries!

Company Overview 

Goodwill Industries has been providing services in the Springfield and surrounding areas since 1938. In 1964, Goodwill Industries bought the former International Shoe Company building at 800 N. 10th Street in Springfield. The organization has been operating since 1986 as Land of Lincoln Goodwill Industries, providing support services to adults with disabilities and barriers to work. Land of Lincoln Goodwill Industries’ territory consists of 33 counties in Illinois and 4 counties in Indiana

For more information about our organization, please visit our website at www.llgi.org