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Application Support Representative

San Diego, CA

Company Description

Our technology puts us at the leading edge of providing Financial Experience Management (FEM) solutions to many of the Fortune 100 companies. Leadfusion’s FEM tools help financial institutions produce an authentic online experience that creates personal value for consumers and enhances the corporate brand.

 

With the success of our innovative B2B2C products and with new products coming to market, we are looking for people who are passionate about the customer experience to help us build reliable, swift products and explore new ways to guide consumers through a best in class online financial experience. We want individuals excited to try something new, learn from the client feedback, and collaborate with the team to take different approaches to enrich the ordinary online experience.

 

Job Description

The Application Support Representative is a critical part of our customers' experience. We are looking for a motivated team player with quick intellect and professionalism to support the Company’s customers with our proprietary product solutions. The Application Support Representative will research and address customer inquiries directly, or by working closely with internal teams to provide solutions to technical issues. Demonstrating a customer first mentality will entail responding promptly to client inquiries and documenting solutions in a centralized database. The Application Support Representative will also assist internal departments with execution, validation and user testing for software releases as needed.

 

 

NOTE:  This position requires WEB TECHNOLOGY and CUSTOMER SERVICE skills

Qualifications

The ideal candidate will have exemplary customer service and analytical skills as well as experience troubleshooting web-based applications. Candidates must be able to read, write and troubleshoot HTML, XML, CSS and JavaScript as well as write simple SQL scripts. Excellent writing and communication skills are essential as this role will analyze and generate reports for clients and management.

Additional Information

Since 1995, financial institutions have used Leadfusion products to build trusted relationships and long term brand loyalty. With our experience building web-based applications for financial customers we offer the stability of a larger organization and the agility of a start-up. If you can see yourself on the Leadfusion team submit your resume for consideration.