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Key Account Manager

Winnipeg, Canada

Company Description

Our client is the leading global customer intelligence solutions company for some of the world’s largest brands, including major retailers, restaurants, grocery and convenience stores, financial institutions, hotels and hospitality, entertainment studios and consumer packaged goods companies.

Their solutions help brands make sure they are consistently delighting their customers in every store, every time, and driving bottom line improvement. They provide clients with a comprehensive customer intelligence solution which includes collecting and analyzing multiple customer experience data streams from their locations, including mystery shopping, customer satisfaction surveys, call center services, and social media monitoring to give a holistic view of their in-store experience.  At the same time, they are pioneering a new market—customer intelligence—with a groundbreaking technology platform that hosts that data and predictive analytics that enable clients to understand what matters most to consumers, and what changes will have the biggest impact to the business.

Job Description

The Key Account Manager (KAM) is to be instrumental in the creation of a mutually beneficial business relationship with our clients. A high degree of proactivity is required to drive program successes throughout our clients’ businesses. This involves a full understanding of our clients’ businesses at all levels – in particular their corporate strategies, company culture and training & development processes. To this end the successful candidate will need to be comfortable both in dealing with senior staff such as CEOs, Managing Directors and Directors at board level and also with staff at the local (individual store location) level.

KAMs have full responsibility for the on-going retention and development of each account and their revenue by way of exploring new business opportunities with the client. These are only achieved by delivering successful, high profile and insightful customer intelligence programs that have widespread buy-in and credibility throughout a client’s business.

The role is balanced between external client visits, sales and results presentations and meetings and administrative time in the office. This is fully dependent upon client requirements and may involve working beyond the range of core office hours in order to meet client and internal deadlines.

 

Additional Information

If you would like more information about this position, please contact Gail Eckert, Senior Consultant, Legacy Bowes Group at (204)934-8828.  If you believe you can make a strong in the role of Key Account Manager, please submit your resume in confidence.