Vice President of Solution Delivery

  • Full-time

Company Description

Lextech specializes in designing and developing suites of custom mobile apps to help businesses optimize internal workflows. Proven agile processes and experience connecting mobile devices to ANY external resources (sales teams, legacy systems, hardware, etc.), which makes Lextech one of the most sought after mobile firms in the world. 

Job Description

The Vice President of Solution Delivery (VPSD) is responsible for ensuring Lextech Global Services provide an unrivaled client experience producing exceptional satisfaction. The VPSD must have the ability to work across multiple internal groups, as well as communicate across all levels of a client's organization to ensure client expectations are exceeded. The VPSD plays a critical role in maintaining client satisfaction for existing solutions and the successful launch of new solutions. 

  • Provide oversight and management on all aspects of a service or solution, driving communication across multiple internal groups (Sales, Design, Engineering, QA and Support) with the primary mission of ensuring Lextech solutions deliver an excellent client experience;
  • Manage and grow client relationships at high profile, new and existing clients.
  • Facilitate meetings with client leadership and implementation teams providing critical solution statuses and/or updates;
  • Understand the business outcomes required to support customer services;
  • Manage, balance and allocate resources to optimize utilization and profitability across projects (Resource Management);
  • Analyze, identify and drive critical and escalated issues to resolution.
  • Track internal metrics, provide external clients and internal management with SLA dashboard and reporting metrics;
  • Ensure change management procedures are being followed internally and externally;

Qualifications

  • Minimum ten (10) years of professional experience in delivering software services for a Startup or Mid-sized organization;
  • Proven success in an entrepreneurial environment;
  • Lead dynamically and energize multi-discipline high performance work teams to learn and apply new skills/techniques to respond to business needs;                                                                          
  • Conduct and interpret quantitative/qualitative analysis pertinent to Project Cost Estimation and Project Pricing;
  • Managing the on-time delivery of multiple project teams consecutively using Agile Methodologies;
  • Experience with detail performance measurements/dashboard associated with multiple development team;
  • Possessing clear and concise verbal and written communication skills to all levels including senior management team, with the ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding across all areas and levels of the organization;             
  • Experience with growing a professional services business;
  • Experience Supervising 40 + employees.

Nice to Have

  • Experience delivering Mobile Applications (iOS, Android, Windows);

Additional Information

Lextech’s company culture places a high value on innovation, accountability, open communication, a strong work ethic, and of course, fun! We have a weekly basketball and Ultimate Frisbee game, Inappropriate T-shirt days, WhirlyBall events and Cake O’clock. In addition to an intellectually challenging, close-knit community, Lextech offers competitive health insurance benefits, 401k matching, etc. 

 

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.  Check out our page on Facebook (www.facebook.com/LextechApps) or visit our company website at (www.lextech.com)

 

Lextech Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Lextech complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.