Who are we?

Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries. Artist Nation Management is one of the world’s leading artist management companies, representing approximately 280 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com.

The Role: 

The principal responsibility of the Senior Claims Specialist is to support Live Nation’s claims management function within the Risk Management department, with emphasis on general liability and auto claims and the objective of resolving claims efficiently and economically. The position will work collaboratively with the Claims Manager to effectively research/manage claims and to maintain associated claim records. The position will also assist, as needed, in the handling of other claim types, general department activities and special projects.

Key Responsibilities:

• Handle and coordinate litigated and non-litigated general liability and auto claims.
• Liaise with company Operations, Legal, other internal departments, TPAs, carriers, defense counsel, and related third parties to facilitate claim management and effective resolutions.
• Collect and review relevant contracts and documents for tender/subrogation opportunities.
• Evaluate claims, provide support information and recommend authorization decisions to the VP Risk Management.
• Monitor and direct TPA and defense counsel activity from claim inception through closure.
• Track claim timelines and key dates such as filing deadlines, mediations, trials, etc.
• Oversee claim data management, principally in a digital environment.
• Compile data such as loss runs from the TPA’s risk system, company information and other sources for quarterly and ad hoc Risk Management status reports.
• Performs other assignments and projects as requested.

Job Requirements

• 8-10+ years experience in multi-jurisdictional claims handling or related work with an insurance service provider and/or preferably in a large, multi-location corporation (an insured).
• General liability claims experience required, preferably for entertainment, sports, hospitality, retail or similar accounts with customer-intensive claims.
  
• Experience with litigated claims having multiple defendants and complex, 3rd-party contract elements required; must be conversant with legal environment and legal system procedures.
  
• Analytical skills necessary to obtain and evaluate complex information, analyze problems, develop alternative solutions, and project long-term effects of decisions.
  
• Ability to effectively prioritize, organize, and perform multiple tasks with strict deadlines.
  
• Ability to develop relationships and work collaboratively with project teams.
  
• Excellent oral and written communications skills.
  
• Strong Microsoft Office skills required; demonstrated competency in Excel.
  
• Proficiency in commonly used claims information data base systems.
  
• College degree and/or equivalent experience required.
  
• Applicable insurance/claims certifications and licenses a plus.