Locus Robotics has developed a field-proven solution for improving productivity in rapidly growing and strategic warehouses operations around the world. Our mobile, autonomous robots work together with human warehouse associates to deliver real and measurable business value. Our incredible technology is solving a real problem in fast growing and diverse market segments.

As a Help Desk Administrator with Locus Robotics, you will work with all company groups to maintain systems, install upgrades and manage hardware requirements, network performance and general IT administration duties.

Are you inspired by how robotics will change the world? Are you excited about real world applications for robotics? Put your help desk skills to work in an environment where you will help people with day-to-day technical issues and have the opportunity to learn about and support our innovative e-commerce fulfillment solution!

Responsibilities:

• Provide support for the day-to-day operations of host and end user computers by monitoring system performance, configuration, maintenance and repair.
• Ensure that records of system downtime and equipment inventory are properly maintained and respond to all internal help desk tickets in a timely manner.
• Assist in developing new system and application implementation plans and testing procedures to ensure operational reliability.
• Perform troubleshooting as required. Lead problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Establish, maintain and manage end-user accounts. Install, modify and maintain systems and utility software on server computer systems. Provide server support related to other software.
• Ensure high availability and acceptable levels of performance of mission critical host computer resources.
• Enforce procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
• Assist in developing procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.
• Monitor the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.

• 1+ year experience in Help Desk or Systems Support role.
• Experience managing Microsoft Active Directory, Microsoft Exchange server and/or Office 365
• Exposure to Linux System Administration
  
• Strong basic networking knowledge and experience (VLAN, DNS, etc.).
• Knowledge of Microsoft operating systems and applications, enterprise backup and recovery procedures, and system performance monitoring tools.
• Ability to communicate technical/complex information both verbally and in writing.
• Perform multiple tasks concurrently and respond to emergency situations effectively.
• Bachelor’s Degree in Network Support, CIS, Computer Science, or equivalent experience.

Locus Robotics is an Equal Opportunity Employer