WE ARE A HUMAN EXPERIENCE AGENCY.

What we do: We help brands get closer to their customers.

Brands today must build stronger customer intimacy in order to keep pace with their competitors. Customers desire human relationships with the brands they buy. They want real-time communications. They expect personalized experiences, mobile experiences, excellent customer service and greater satisfaction. They seek the authenticity that can only come from deep, thoughtful and very personal interactions. We help clients solve this problem by strengthening the human connections between a brand and its customers. Only by applying data-driven human insight to the customer journey can we leverage the right technology at the right time with a compelling, relevant story.

What we do well:

Today, almost 50% of the work we deliver is connected to business intelligence and data analytics. But to be where your customers are, we offer a wide range of marketing resources including Business Intelligence, Creative and Customer Experience, Search and Media, Technology, Relationship Marketing and Analytics and Optimization.

We’re looking for an account leader who wants to “own” the clients business. As the daily senior leader charged with providing the results, you will:

• Partner with other agency leaders to achieve overall account health and quality of work
• Establish and grow senior-level client relationships, especially as related to ongoing account planning, to ensure all opportunities and challenges are understood, solutions identified and the account is being developed in a strategic and successful manner

Other duties and responsibilities of the Account Supervisor include:

• Providing strategic and marketing leadership
• Understanding core client business strategy and uncovering new ways to support and deliver that strategy through agency solutions
• Working collaboratively with planning, data and creative teams to profitably execute strategies and deliverables
• Ensuring tactical alignment with goals, objectives and strategies
• Working with project managers to strategically manage complex traditional and/or digital engagements 
• Assisting in leading strategic planning engagements
• Managing account profitability at or above margin targets
• Developing and meeting accurate quarterly and annual revenue forecasts 
• Ensuring all legal documentation is accurate and in place for each phase of engagement

• 5-7 years of agency experience leading integrated client solutions
• Prior management experience
• Bachelor’s Degree in Marketing, Business or similar field

A human experience agency runs on – you guessed it – humans. But not just any humans. Exceptional, smart, nice, curious humans who are hungry for answers and full of ideas.

A career at Luckie is not about having a typical background: It’s about the marketer/designer hybrid who loves crowdsourcing. And about the social media pro who brainstorms brand partnerships between meetings. And the creative who understands the power of big data.

The business of human engagement isn’t a cut-and-dried one, and our jack-of-all-trades employees are the people who prove it. It’s a good time to be at Luckie. Plus, there are doughnuts.

Think you’ve got something (or a lot of things) to bring to the table? Let’s talk.